Endpoint Automation Engineer

Richemont•Shelton, CT

About The Position

As an Automation Engineer within the Connectivity & Workplace - EndPoint Solutions teams at the Group Technology department you will play a pivotal role in enhancing the department's operational efficiency through automation . This will include but are not limited to: • Participating and implementing automation solutions. • Developing self-service and packaging solutions related to product enhancement requests. • Executing problem resolution and change management. • Driving innovation and planning activities with agile mindset and tools. • Support & monitoring tasks related to scripting and platform maintenance including Incident response. You will work as a key driver to streamline automation capabilities for all IT teams worldwide and specifically to the EndPoint Solutions teams. Generally, as part of your overall accountability you are responsible for the health, operational stability and IT security of the provided services and technologies within your scope. Within the EndPoint Solutions Automation team, it is expected that you work on the service and process improvements as well as advertising in a consistent and regular way about the team's achievements and services. In this context you will interact transversely across the wider remit of Group Technology.

Requirements

Minimum Higher Diploma, bachelor's degree in computer science or equivalent.
At least 2 years of experience as an IT developer.
Automation Platforms (Power Platform, UiPath, Azure Logic Apps )
Scripting Languages : Advanced proficiency & Application building in PowerShell with a solid understanding of .NET for scripting and automation / Python
Microsoft Ecosystem (O365, Sharepoint online, SQL database)
Development Workflow (Gitlab, JIRA, CI/CD, SDLC)
Windows Server
Solid knowledge of IT Service Management (ITSM) principles and practices:
Working experience with ITSM/ITIL as IT operator
Familiar with Problem, changes processes.
The candidate should be a good team player, inquisitive. The job holder is a strong believer in human values such as honesty and fairness that he/she will share and demonstrate when being part of our team and ultimately lead by example on these values
Demonstrate past experience working in a large international environment is favorable
Good technical English (both written and spoken) is essential for this role as the person will be continually interacting in a multi-cultural language environment with English as the official language
Excellent customer service skills
Accomplished communication and organizational skills with the capacity to challenge its peers
Analytical Thinking with Result orientated mindset
The candidate should be able to work independently but keen to ask for help when needed

Nice To Haves

Exchange - Online
Amazon Web Services Practitioner
Workspace One / InTune / JAMF
Security Knowledge or Certifications
Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs, Cortex XDR, Tanium
Microsoft (MCSE/MCSA)
Automation/Scripting Certifications
DevOps or other Automation/Scripting

Responsibilities

Service Excellence At the heart of the EndPoint Solutions teams, your actions will have a direct impact on our deliverables, as well as affecting all other IT teams services generally. Therefore, these must be dealt with in a timely and effective manner according to the KPI's / SLA's in place, and with an overall focus on quality and security in all that is done You are expected to be a team player for your respective scope of responsibilities and be instrumental in helping the evolution of the team, with the improvement of processes, bringing ideas and innovation and also by having a proactive attitude in order to provide a better quality of service, and ultimately lead to engineering excellence
Systems Administration This includes supporting and performing Administration, Maintenance and Support actions for the EndPoint Solutions automation team's infrastructure as well as ensuring IT security in all aspects of the work. You will be accountable for a Sub-set of the supported platforms to ensure respective platform stability, evolution, and sustainability You will be accountable and responsible to ensure that for all technologies and tools, the associated processes, documentation as well as tasks are maintained and kept up to date. Additionally, all monitoring and pro-active reporting for these solutions need to be in place, and the health and capacity management of said tools and platforms should be ensured
Technical Knowledge and Continuous Improvement You will be fully responsibility for the technologies and products assigned to you to ensure operational and scripting stability and standardization You will also be responsible and accountable for the knowledge transfer within the team as well as outside of your immediate team. This knowledge transfer may be in the format of formalizing content into presentations, coaching sessions or other knowledge sharing practices You are responsible for raising and taking an active part for any product enhancement or remediation actions You should help drive the team's evolution by identifying and fostering any technical or non-technical innovation under your scope as well as alerting about any risks related to those technologies