End User Technology Technician
About The Position
Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an End User Technology Technician to join our growing IT team. Reporting to the Infrastructure Support Manager, the End User Technology Technician will be the first point of contact for any IT related issues. The End User Technology Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues and setting up equipment across our locations. This role will focus on the US locations.
Requirements
- Technical diploma or degree, or equivalent work experience (3-5 years)
- Knowledge of computer hardware, network security protocols and software applications (Endpoint O/S’s – All versions of Windows and OSX, and Office 365)
- Exceptional verbal and written communication skills with the ability to present concepts in user-friendly language in person and on paper
- Strong customer service and interpersonal skills
- Ability to work in a team environment
- Strong attention to detail
- Ability to prioritize and execute tasks under time constraints
Responsibilities
- Provide IT support and guidance on-site or remotely in a professional manner
- Triage incoming service desk tickets, keeping stakeholders and assignees on task to meet SLA’s
- Respond, and route service desk tickets for internal customers in a timely manner
- Act as Level 1 support for Phishing email reports into the KnowB4 system
- Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software in an ergonomically friendly workspace
- Install and upgrade software, install hardware and configure systems and applications
- Administer authentication and access to specific systems such as phone system, ERP and WMS authentication, Salsify and other as necessary
- Monitor progress of outstanding issues and ensure users remain up to date with consistent follow-up
- Perform preventative maintenance on the company’s hardware and software
- Creation of documentation and SOPs
- Must be available to travel to local locations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
