End User Technology Engineer

Apex Group•Paramus, NY

17h•$40,000 - $65,000•Onsite

About The Position

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The EUT Engineer is the onsite contact for the local users who interact with the Apex Group IT covering desktop, telephony, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion. The EUT Engineer must have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.

Requirements

2+ years’ experience in a computer related support or and IT operational environment
Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365
Good written and communication skills in English
Experience with documentation and improving SOPs and other process documents
Good customer focus, and excellent timekeeping is a key requirement of the role
Good interpersonal skills, with a focus on listening and questioning skills
Good problem-solving abilities and capability to work under own initiative
Experience with configuring and supporting any version of Windows Desktop (10/11)

Nice To Haves

Some basis experience with supporting physical networking is desirable but not essential

Responsibilities

Onsite IT support for the office
Maintaining the IT infrastructure of the office
Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
L2/L3 support to the Service Desk for end user technology issues
Support of Windows 365 infrastructure and endpoints
Support video conference and meeting room solutions
Deployment of IT equipment to new starters
Collection of IT equipment from leavers
Printer support
Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
Network cabling and patching in office
Office moves and setups
IT Asset inventory management
Provision, deploy and support phones inc. Teams for Voice
Work with vendors who provide IT solutions in the office
Work with local office management on any office technology issues/requirements
Working closely with the Group IT
Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
Highlight and report all major IT issues and risks to Service Manager in a timely manner
Escalation point for any issues and requests for users in the office
Research, test and implement new systems to improve efficiencies and satisfy user requests
Other duties in support of the Group IT, as assigned by the EUT Manager