End User Support Technician

Edgewater Federal Solutions • Albuquerque, NM

1d

About The Position

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.

Requirements

• In lieu of degree, relevant experience is applicable
• General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
• Must be a U.S. Citizen
• Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
• Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

Responsibilities

• Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
• Provide support in responding to system user requests for assistance.
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
• Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
• Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
• Prepare reports and studies concerning hardware.
• Prepare functional requirements and specifications for hardware acquisitions.
• Ensure that problems have been properly identified and solutions will satisfy the user's requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees