End-User Support Specialist (Temporary - Leave Coverage)

SGII Inc dba SeneGence • Tulsa, OK

4h

About The Position

The End User Services Support Specialist is responsible for providing configuration and support for SeneGence International's desktop environment. This role requires the ability to successfully handle and execute project assignments with minimal supervision. Strong verbal and written communication skills, as well as excellent interpersonal skills with a focus on delivering superior customer service, are essential for interacting with all levels of the organization.

Requirements

• Minimum 1-2 years of experience in an IT operations or IT helpdesk support role.
• Experience in configuring, installing, and supporting Microsoft Windows 10, Microsoft Office, Office 365, and Adobe Acrobat.
• Proficiency in troubleshooting basic PC hardware, software, and printer issues.
• Knowledge of PC connectivity issues, including IP address assignments, DNS, DHCP, and local firewall configurations.
• Familiarity with PC security solutions and applications, including antivirus software and PC-based firewall security policies.

Nice To Haves

• Additional certifications related to IT support and services are desired.
• Experience with Mac OS is a plus.
• Knowledge of mobile device management (MDM) solutions is a plus.
• Familiarity with cloud computing platforms is a plus.
• Understanding of ITIL processes and frameworks is a plus.
• Strong problem-solving skills.
• Excellent customer service and interpersonal skills.
• Azure knowledge is preferred.
• Networking knowledge is preferred.
• Server knowledge is preferred.
• VMware knowledge is preferred.

Responsibilities

• Provide phone and email support using a ticket management system.
• Support desktops, laptops, tablets, printers/copiers, smartphones, and applications.
• Deploy new systems and onboard new employees.
• Provide technical support and training to users.
• Track and resolve issues, ensuring timely resolution.
• Document, analyze, and troubleshoot desktop, server, and network application issues.
• Assist with special projects as required.
• Update knowledge base with documented resolutions.
• Escalate problems as necessary.
• Other duties as requested by business need.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed