Customer Service Representative (Temporary - Leave Coverage)

SGII Inc dba SeneGence • Sapulpa, OK

7h • Onsite

About The Position

The Customer Service Representative (Temporary - Leave Coverage) is responsible for providing exceptional customer service to our distributors within the SeneCare department during a seasonal/temporary basis (3-4+ months). This role involves addressing inquiries, resolving issues, and delivering support through various communication channels. The representative will handle shipping inquiries, marketing and compensation questions, order processing, product inquiries, product returns, and event and promotion issues. They will strive to ensure a positive customer experience and maintain high service standards.

Requirements

• Genuine interest in assisting callers and providing outstanding customer service.
• Positive and enthusiastic attitude.
• Proactive assessment of situations and ability to work independently.
• Strong multitasking skills in a fast-paced environment.
• Outstanding organizational and time management skills.
• Excellent written and verbal communication skills.
• Excellent phone skills.
• Computer literate, including proficiency in Microsoft Word, Excel, and Outlook.
• Team player with 1-3 years of call center/customer service experience.
• Excellent attendance and punctuality.
• Proficient in typing accuracy, basic math, and spelling.
• Bilingual (Spanish/English) skills preferred.
• Consistent and regular attendance is expected.

Nice To Haves

• Previous experience in a customer service role within the network marketing industry.
• Experience with order processing systems.
• Proficiency in additional languages.

Responsibilities

• Provide exceptional customer service to distributors through phone calls, emails, faxes, and mail inquiries.
• Address and resolve customer issues in a timely and effective manner.
• Handle shipping inquiries, marketing and compensation questions, order processing, product inquiries, product returns, and event and promotion issues.
• Contact distributors who have placed chargebacks and work towards reconciling payment.
• Assist with resignation refunds, enter sales tax certificates, and perform account research to answer commission questions.
• Other duties as requested by business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed