End User Services Tech I

Essentia Health • Fargo, ND

1d • $20 - $30

About The Position

Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; moving existing and installing new/upgraded end user equipment and applications; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. Routes more complex problems to second level support following procedures. The job duties of this job are dependent on the current project and as such can change as the projects change.

Requirements

• Student currently working towards a degree (or completion of degree) with a preference in business, information technology, health information management, health care management or other related field OR 1 year customer service experience
• Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency

Responsibilities

• Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs
• Moving existing and installing new/upgraded end user equipment and applications
• Participating in the execution of major moves/new facility installation projects as requested
• Performing related administrative tasks
• Maintaining up-to-date job knowledge
• Routes more complex problems to second level support following procedures

Benefits

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions
• training, tuition reimbursement, and educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed