End User Services (IT Support) Analyst

Graham Capital Management, L.P. • Norwalk, CT

215d • $120,000 - $160,000

About The Position

Graham Capital Management, L.P. is seeking a mid-level IT analyst to join the firm’s tech-support help desk team in our Rowayton, Connecticut office. This role sits on the trading floor and provides operational support for firm-wide end user application and workstation hardware support.

Requirements

• 5+ years of experience providing technical support for workstations
• BA/BS in related field
• Financial Services industry experience
• Strong troubleshooting skills related to computer systems, applications, and workstation hardware
• Experience with market data applications (e.g., Bloomberg and Refinitiv) and Microsoft desktop software (e.g., Microsoft Windows 11 and Office 365)
• Work independently and collaboratively in a dynamic, fast-paced environment that requires managing competing priorities

Nice To Haves

• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree