End User Services Administrator

Brooks Automation • Chelmsford, MA

3d • $84,179 - $113,889

About The Position

Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights. We are looking for our next End User Services Administrator as we accelerate our growth journey.

Requirements

• Bachelor’s degree in a related field or equivalent relevant work experience.
• 4–5 years of experience providing IT End User / Desktop Support in an enterprise environment.
• Hands‑on experience supporting and configuring Microsoft Teams Rooms.
• Experience working with C-Level Suite, which may require occasional off hours support.
• Experience supporting Active Directory, Azure AD / Entra ID, and Microsoft Intune.
• Proven experience troubleshooting Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Strong analytical and troubleshooting skills with the ability to isolate and resolve complex technical issues.
• Excellent communication skills with a highly customer‑focused mindset.
• Sound understanding of networking concepts
• Experience working within an IT service management / help desk platform.
• Prior experience in a Microsoft 365 administration role.

Nice To Haves

• Experience with Microsoft Teams Rooms Pro / Premium Management Dashboard.
• Familiarity with Microsoft Call Quality Dashboard (CQD) and report creation using Power BI.
• Experience with Logitech Rally Bar, including USB mode and Android (appliance) mode.
• Experience with Microsoft Teams Rooms on Windows and Android.

Responsibilities

• Troubleshoot and resolve end‑user desktop issues (hardware, software, access, security, business applications, and printers) utilizing BMC Helix Remedyforce.
• Assist with the ordering, receiving, inventory, deployment, tracking, and retirement of PC assets throughout their lifecycle.
• Coordinate and execute PC refresh and replacement initiatives for end users.
• Configure, support, and maintain printing services across multiple office locations.
• Maintain, test, troubleshoot, and support Microsoft Teams Rooms (MTR) across enterprise locations.
• Oversee and coordinate AV integration partners for the design, installation, and support of new and future Microsoft Teams Rooms.
• Deliver real‑time and post‑meeting Microsoft Teams Call Analytics to diagnose, resolve, and prevent reported issues.
• Perform new‑hire onboarding activities, including Microsoft 365 administration, PC imaging, deployment, and peripheral configuration using Microsoft Intune.
• Provide top‑tier enterprise support for collaboration technologies and train local IT teams globally.
• Provide ad‑hoc AV support for executive meetings, Town Halls, and custom collaboration events.
• Consult on current and future AV, Microsoft Teams, and collaboration initiatives, including roadmap planning.

Benefits

• Medical, Dental, Vision and Disability Insurance
• 401(k) Plan
• Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees