End User Device Technician
About The Position
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH! ManTech seeks a motivated, career and customer-oriented End User Device Technician to join our team in Annapolis Junction MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.
Requirements
- 1+ years of hands-on experience in IT hardware support.
- Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + Must attain within 6 months.
- Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
- Customer facing experience.
- Must have a current/active TS/SCI w/ Poly
Nice To Haves
- Experience supporting CAN networking requirements.
- Experience with a ticketing system, preferably ServiceNow.
- Quality cabling skills in installation, splicing, and fabrication.
Responsibilities
- Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
- Supports refresh, modernization, projects, and Service Task Order activities as required.
- Follows proper processes of equipment classification and sanitization.
- Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
- Works all of the above requirements within Service Level Agreement time windows.
- Travels to support other locations within the area as needed up to 25% travel required
Benefits
- Health Insurance
- Life Insurance
- Paid Time Off
- Holiday Pay
- short-term and long-term Disability
- Retirement and Savings
- Learning and Development opportunities
- wellness programs as well as other optional benefit elections
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
