End User Computing I, Desk Top Support

Pathward, N.A. • Troy, MI

6h • $43,000 - $70,000 • Hybrid

About The Position

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

Requirements

• Bachelor's degree or equivalent education and work experience.
• Up to 2+ years with bachelor's or equivalent.
• Proficiency with: o Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory o AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support of Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures
• Strong understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non[1]technical users.
• Strong interpersonal skills and a customer-centric mindset.

Nice To Haves

• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications are a plus.

Responsibilities

• Provides support for Pathward’s technologies and recommends improvements.
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions.
• Contributes to estimates on work in a timely manner and delivers against them.
• Administrator for end user technologies including workstation design, installallation, configuration and maintenance.
• Performs system integration testing of operating systems, related utilities and hardware.
• Other duties as assigned.

Benefits

• This role is also eligible for an annual performance-based incentive opportunity.
• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level