Associate Principal, End User Computing

OCC • Chicago, IL

2d • Hybrid

About The Position

The Associate Principal Desktop Engineering role drives strategic improvements to the end-user computing experience through innovative automation and technical implementation. This position owns the development and continuous enhancement of the desktop environment, ensuring optimal performance and user satisfaction. The role provides expert-level support for current and emerging end-user computing architectures while engineering scalable solutions that align with organizational objectives. Key responsibilities include implementing robust solutions for present and future service requirements, strengthening the organization's security posture, and establishing best practices for desktop engineering standards across the enterprise.

Requirements

• Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds
• Skilled negotiator with the ability to listen effectively and build consensus
• Strong interpersonal, leadership, project management skills
• Strong ability to use solution-oriented approach towards problem resolution
• Ability to work independently and with a team, be a team player
• 5+ years of experience supporting Windows desktop operating system environments
• 5 years of experience deploying applications across enterprise desktops using modern tools
• 3+ years of experience with a scripting language – PowerShell preferable, Python a plus
• 3+ years of experience packaging software for deployments
• 3+ years of experience with Microsoft Windows profile management
• 1+ years of FSLogix
• 1+ years of experience with Omnissa UEM\DEM
• Experience with delivering VDI environment leveraging Omnissa Horizon and instant clone desktops
• Desktop Application Troubleshooting
• Experience operating in a DevOps culture
• Passion to identify, investigate, and drive new technology within the organization
• Bachelor of Science in Computer Science or related degree or equivalent experience
• 5 years of experience in desktop engineering or end user experience role

Nice To Haves

• Azure AVD, AWS Workspaces, Intune, JAMF knowledge are all a plus
• Microsoft Certifications a plus

Responsibilities

• Build and package application deployments for end-user environments using Omnissa AppVolumes
• Configure and maintain end-user profile management solutions with Omnissa UEM/DEM
• Troubleshoot complex application installation, performance, and runtime issues across desktop
• Maintain and optimize operating system base images, including feature updates, security patches, and vulnerability remediation
• Develop and maintain automation scripts and tools for desktop provisioning, patching, and system management
• Develop, enhance, debug, and implement desktop software solutions
• Resolve escalated production issues related to desktop and mobile software applications
• Address complex problems involving systems integration, compatibility, and multi-platform environments
• Drive innovation in end-user experience through evaluation and recommendation of emerging technologies
• Challenge existing processes and identify opportunities for automation and efficiency improvements
• Provide tactical and strategic input on overall end-user computing experience
• Identify and remove technical barriers that impact end-user productivity and business enablement
• Collaborate with cross-functional teams (security, networking, applications, infrastructure) on integrated solutions
• Participate in technical review sessions and knowledge-sharing initiatives
• Contribute subject matter expertise to IT planning discussions
• Create and maintain comprehensive technical documentation, policies, procedures, and architecture diagrams
• Document best practices and technical standards for desktop engineering processes
• Document configuration management and deployment procedures
• Contribute to multiple projects of varying complexity and timelines as a senior technical resource
• Provide on-call support according to assigned rotation schedule
• Ensure desktop systems meet security, compliance, and performance requirements
• Participate in change management and incident response processes
• Perform other duties as assigned

Benefits

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level