End User Analyst
About The Position
If you're passionate about helping others navigate technology and thrive in a dynamic, hands-on IT environment, KPFF has an exciting opportunity for you. We're seeking a full-time End User Analyst to join our downtown Seattle office, where you'll be the go-to resource for desktop support and daily tech troubleshooting. This Monday-Friday role (8AM-5PM) calls for strong communication skills, a proactive mindset, and a willingness to learn through experience. As part of KPFF's commitment to excellence and innovation, you'll play a vital role in supporting our team's productivity and contributing to a collaborative, growth-oriented workplace.
Requirements
- Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
- Experience with mobile operating systems, Apple iOS and Android.
- Hands-on hardware troubleshooting experience.
- Ability to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.
- 1+ years in a customer service role.
- Excellent communication skills -- verbal, written and presentation.
- Excellent critical thinking and analytical problem-solving skills.
- Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.
- Ability to collaborate and communicate with team members, clients, and other areas of IT
- Ability to communicate complex information into user-friendly terms.
- Ability to produce a quality of work that is of a consistently high standard.
- Ability to schedule priorities, document, and stay on task with deadlines.
Responsibilities
- Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Track inventory and purchase desktop hardware and related products.
- Collaborate with client manager and Tier 2 IT support to fix advanced issues.
- Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
- Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
- Assist Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.
- Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
- Consistently produces trouble tickets and resolutions documentation of all work processes.
Benefits
- An excellent 401(k) retirement savings plan with employer contributions
- Medical insurance
- Dental insurance with a no-premium option
- Vision insurance with a no-premium option
- Health Savings Account (HSA) option with employer contribution
- Medical Flexible Spending Account (FSA) option
- Dependent Care FSA option
- Employee Assistance Program
- Group life insurance
- Short-term disability insurance
- Long-term disability insurance
- Seven paid holidays and two floating holidays
- 10 vacation days annually, which increases with years of service.
- 10 days of personal and sick time to care for yourself and family members.
- Up to one week (five business days) of paid jury duty per year.
- Six weeks of supplemental paid family leave
- Travel accident insurance
- Subsidized ORCA bus/rail pass
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
