Encounter Specialist Urgent Care

American Addiction Centers•High Point, NC

1d•Onsite

About The Position

The Encounter Specialist Urgent Care position is a full-time role within the WFBMG Wake Forest Health Network: High Point Westchester Med Plz - Immediate Care department. This role is integral to providing collaborative patient care, involving participation in daily Care Team Huddles and comprehensive patient record review. Responsibilities include abstracting pertinent medical data, noting issues for provider discussion, greeting and escorting patients, obtaining vital signs, and meticulously assessing and reconciling medication regimens and allergies. The specialist engages patients in conversations about their health, identifies gaps in care, and prepares charts with relevant data for providers. During the exam, the specialist remains in the room to enter findings, provider notes, orders, and plan of care instructions, including prescriptions. They are also responsible for providing patient instructions, educational materials, and directing patients for follow-up scheduling. The role encompasses documenting all patient interactions in the electronic medical record and fulfilling additional patient care duties such as organizing patient flow, assisting with transfers, and collecting specimens. Clerical tasks like managing medical records, facilitating referrals, completing forms, scheduling appointments, and insurance verification are also part of the job. Professional growth is encouraged through participation in meetings and educational programs. The specialist must adhere to controlled substance regulations, practice universal precautions, and complete training in hierarchical condition category (HCC) coding. Advocate Health, the parent organization, is the third-largest nonprofit, integrated health system in the United States, committed to clinical innovation, health outcomes, and value-based care, employing 155,000 teammates across numerous facilities.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).
Must have a CMA or RMA by one of the following National Organizations REQUIRED: CMA from American Association of Medical Assistants (AAMA), CCMA from National Health career Association (NHA), NCMA from National Center for Competency Testing (NCCT), RMA from American Medical Technologists (AMT), RMA from American Allied Health, NCMSMA from National Healthcare Worker’s Association (NHCWA), NRCMA from National Association for Health Professionals (NAHP), NRMA from National Registry of Medical Assistants (NRMA).
GED or HS Equivalency Diploma.
Completion of an accredited or approved program in Medical Assistant.
Knowledge of computer systems and applications.
Advanced typing and navigation skills within the electronic medical record system.
Critical thinking skills.
Solid oral and written communication skills.
Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills.
Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality.
Knowledge of standard concepts, practices, and procedures within the designated field.
Knowledge of organizational policies, procedures and protocols.
Knowledge of common safety hazards and universal precautions to establish a safe work environment.

Nice To Haves

One year of Scribe experience.
Previous experience in medical practice.

Responsibilities

Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit.
Performs review of patient's medical records for upcoming, scheduled clinic visit.
Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy.
Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit.
Greets and escorts patient to the exam room.
Obtains and documents all pertinent vital signs and measurements.
Assesses medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages.
Notes any discrepancies to discuss with provider.
Reconciles allergies.
Engages patient in conversation regarding reason for visit and overall health.
Assesses for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy.
Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators.
Remains in the exam room, enters all findings, including physical exam and assessment provider notes.
Enters provider orders and plan of care instructions, including prescriptions.
Provides instructions to patient and educational materials based on the exam findings.
Informs patient for timing of next visit and directs to check out for scheduling.
Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record.
Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls.
Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities.
Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested.
Adheres to applicable states controlled substance regulations.
Practices universal precautions and properly handle blood and body fluids and deal with infectious patients.
Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program