Encompass System Support Specialist
About The Position
Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below! Job purpose The Encompass Help Desk role supports the Encompass360 software application. The role is responsible for supporting Sales and Operations employees with system access, troubleshooting day to day concerns from employees, as well as creating reports and supporting Encompass Administrator.
Requirements
- Two years recent experience in loan origination system support experience preferred
- Previous Mortgage industry experience preferred
- Experience with Ellie Mae Encompass LOS preferred.
- Bachelor’s degree or equivalent work experience preferred
- Previous system support experience preferred.
Responsibilities
- Provide first-level technical support to Encompass users via phone, email, and remote desktop.
- Troubleshoot and resolve technical issues related to the Encompass loan origination system.
- Assist with the configuration and customization of Encompass settings to meet user needs.
- Maintain and update user accounts, permissions, and access controls.
- Document and track support requests, issues, and resolutions using the help desk ticketing system.
- Collaborate with IT and other departments to escalate and resolve complex technical issues.
- Conduct user training sessions and create training materials to enhance user proficiency.
- Stay current with Encompass updates, new features, and best practices.
Benefits
- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
- Multiple PPO Medical Plans, as well as HDHP eligible plan.
- Dental Coverage
- Vision Coverage
- Company Paid Life Insurance
- 401K with a generous employer match
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
- Free Legal Services
- Employee Loan Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
