Emulation Hardware Support Engineer
About The Position
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. Key Responsibilities: Work as a key member of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base. Support emulation products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services. Fulfill our customer's requirements by maintaining system uptime as critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage off all resources available. Work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills. Ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, update systems to ensure accurate and timely data, and communicate with other teams within Siemens EDA. Provide Operations support in work the collection of reports and data to help maintain a global monitoring system. Perform a site surveys at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing. For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time.
Requirements
- Bachelor's in electronic or software engineering, or equivalent experience.
- Must have prior experience in the troubleshooting and repair of complex electronics hardware
- Experience with Linux OS as well as Microsoft Windows
- Experience with high-speed serial data technology and systems
- Skilled in technical communication, analytical problem solving skill, working in team environments
- Must have the ability to follow technical directions, both in writing and verbally
- Experience in the handling of electronics parts (proper grounding procedures, etc.)
- Experience working directly with customers
- Possession of a valid driver's license and have the flexibility to travel on very short notice regularly
- Ability to work in remote customer locations while communicating with multi-disciplinary teams
- Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands-on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or other hard floor).â¯â¯ Must be able to reach and work in sometimes awkward positions when attaching cables and boards.
Nice To Haves
- Knowledge of server and network technology is highly desired
Responsibilities
- Work as a key member of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base.
- Support emulation products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services.
- Fulfill our customer's requirements by maintaining system uptime as critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage off all resources available.
- Work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.
- Ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, update systems to ensure accurate and timely data, and communicate with other teams within Siemens EDA.
- Provide Operations support in work the collection of reports and data to help maintain a global monitoring system.
- Perform a site surveys at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.
- For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
