EMT Operations Supervisor- Maryland Express Care

WLRC Inc•Baltimore, MD

About The Position

In partnership with the University of Maryland Express Care (MEC) and Butler Medical Transport’s Operations Manager, the Operations Supervisor is responsible to be able to fill the role as a MEC Emergency Vehicle Operators (EVOs) first and foremost, and is responsible for ensuring field operations teams conduct daily operations at MEC Baltimore, MEC Easton, and MEC Aberdeen in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor at MEC will ensure that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. The Operations Supervisor at MEC may share their time between all bases throughout the week, with their primary base being the Baltimore Base, with the expectation that the other bases will be visited no less than three times per month per base, or more as operations require. The Operations Supervisor is the leadership designee of Butler Medical Transport (BMT) at MEC. In addition, they will act as an arm of MEC leadership team ensuring the highest level of professionalism is maintained, and all expectations are exceeded in providing the best possible of critical care ground transport service. The Operations Supervisor will be entrusted with a split role, with 40% of their role being direct supervision and the first line of contact for not only EVOs but also the MEC clinical crews to ensure the fleet is always operationally ready. If deficiencies are found, the Operations Supervisor will ensure that there is a plan of action in place to rectify them as soon as possible, and that the plan has been effectively communicated to all stake holders. The Operations Supervisor leadership shifts will rotate weekly on a two on four off basis, back filling in the absence of the Operations Manager, the remaining two shifts in the work week will be assigned clinical shifts.

Requirements

Graduation From High School or equivalent
Must be at least 19 years old at time of hire for insurance purposes
Current NREMT EVO and State EMT EVO (or ability to obtain within 10 days of hire)
Two years of EMT experience
Two years of EVO experience with one year being on an ALS critical care team
Current AHA BLS CPR or ability to obtain within 10 days of hire
Ability to provide quality patient care within scope of practice
Knowledge of all state protocols for an EMT EVO
Must successfully complete the MEC EVO Orientation Program
Valid driver’s license
Ability to drive company vehicles with a clean driving record
Successful completion of a state sponsored EVOS course or ability to obtain in 30 days
Successful DC affiliation through Butler Medical Transport within 30 days of hire
Successful completion of GEMS, NRP, and STABLE within 180 days of hire
Ability to pass a lift test of 150 – 200 pounds
Ability to pass a pre-employment drug test
Ability to pass a pre-employment background check
Ability to speak and write English

Nice To Haves

Excellent customer service skills
Knowledge of medical terminology and writing patient care reports
Problem solving
Ability to remain calm under pressure
Previous leadership experience preferred

Responsibilities

Provide excellent patient care within the scope of practice of an EMT EVO
Provide Leadership & Oversight to all EVO’s
Work as the Liaison with MEC Leadership, to advance the program
Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.
Motivate, mentor and coach your team to ensure customer service, safety, and compliance standardsare met. Effectively address issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.
Address gaps in scheduling immediately and work with the BMT management team to use all available resource to resolve schedule gaps, ensuring there is never a gap in coverage for an EVO. Supervisors should be prepared to fill open shifts or gaps in coverage if needed at the last minute.
Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.
Review late punches, and remediate crews on policies regarding lateness, and then begin progressive disciplinary process.
Complete Employee FIT Test
Serve as a Field Training Officer to New Employees
Review Samsara AI Cammera’s & Complete Safety Retraining as needed
Coordinate With Fleet Management to Rotate Trucks as Needed
Provide safe transport of the patient and crew
Respond to emergent and non-emergent transports
Provides effective communication with patients, dispatch, crews, family members, and facility staff
Ability operation communication devices; portable radio, cell phone, computer tablet
Completion of patient contact reports prior to shift completion
Ensure maintenance of vehicles and equipment for transport readiness
Ability to travel and work between all MEC locations
Maintain cleanliness of station
Maintain certifications with timely completion of refresher courses and CMEs
Remain current on all state protocols, policies, and/or procedures
Represent BMT at community events as assigned