EMS Scheduler

ACTION AMBULANCE SERVICE INC•Center Ossipee, NH

1d•Onsite

About The Position

We are seeking a reliable, detail-oriented EMS Scheduler to coordinate ambulance staffing and unit coverage. This role is critical to daily operations and requires strong organizational skills, clear communication, and the ability to think ahead in a fast-paced environment. No prior EMS experience is required, we will train the right candidate.

Requirements

Strong computer skills, including proficiency with scheduling software, email, and basic office programs
Excellent customer service and communication skills
Ability to multitask and work effectively under pressure
Three dimensional thinking, the ability to visualize schedules, resources, and timing simultaneously
Strong problem solving skills and sound judgment
High attention to detail and reliability
Ability to work independently and as part of a team

Nice To Haves

Experience in scheduling, logistics, dispatch, or operations
Experience in healthcare, transportation, or emergency services environments

Responsibilities

Schedule EMS crews and vehicles to ensure proper coverage
Monitor staffing levels and adjust schedules as needs change
Communicate with field staff regarding shift assignments, changes, and call-outs
Use scheduling and dispatch software to manage daily operations
Anticipate coverage gaps and proactively solve staffing challenges
Maintain accurate records and documentation
Provide professional customer service to internal staff and external partners