EMS QUALITY ASSURANCE PROGRAM MANAGER - 40000856

Durham County • Durham, NC

3d

About The Position

The purpose of this position is to assist the Assistant Chief Paramedic – Clinical Affairs position with quality management, data interpretation and visualization, protocol development and revision. This position will assist with managing clinical research activities, safety and compliance, finding alternative funding sources, monitoring EMS care and clinical performance, incident investigation and staff remediation. This class works under general supervision of the Assistant Chief Paramedic – Clinical Affairs.

Requirements

• Understanding of Emergency Medical Dispatch.
• Proficiency with Microsoft Office Products and EMS related software.
• Understanding statistical data analysis and visualization.
• Skilled in preparing clear, accurate, and concise reports and presentations.
• Ability to express ideas effectively – both orally and in writing.
• Ability to interpret clinical information, evaluate care quality, and apply clinical standards.
• Ability to establish and maintain effective working relationships with employees, clinical partners, community agencies, and the public.
• Ability to interact with tact, courtesy, and professionalism when engaging with patients, families, employees, and external partners.
• Ability to function as a clinically qualified paramedic within the Durham County EMS System
• Bachelor’s degree in Emergency Medical Services, Health Sciences, Emergency Management, or related field from an appropriately accredited College or University or an equivalent combination of education, training, and experience.
• Three (3) years of Paramedic experience or related experience.
• Completion of National Incident Management System (NIMS) courses 100, 200, 700 and 800 prior to hire. NIMS 300 and 400 must be completed within one year of hire if not completed prior to hire.
• Completion of the Department of Homeland Security (DHS) Major Incident Command School, Enhanced Incident Management/Unified Command 314 (E/IMUC 314) Texas A&M, or equivalent within 12 months of hire.
• NC Paramedic Certification or ability to apply for NC Paramedic reciprocity.
• Must possess and maintain a valid North Carolina State Driver’s License with an acceptable three-year driving history.

Responsibilities

• Participates in review of activities and processes for area of work, assist in implementing changes to affect continual improvement in services provided and ensures compliance with regulatory and legal requirements.
• Develops reports of clinical performance for dissemination within the EMS command structure and EMS Peer Review Committee.
• Analyzes data and develops reports and ensures completeness of relevant call data.
• Assist with gathering data needed for statistical reports.
• Reviews and observes care provided by Emergency Medical Services.
• Meets with EMS staff as needed to investigate complaints and incidents involving clinical performance.
• Participates in meetings with community partners and stakeholders.
• Performs quality assurance and quality improvement review of patient care reports and refers issues/concerns to EMS Educational Coordinator or designee.
• Ensures compliance with the Medical Incident Review Policy.
• Determines the need for and methods of remediation to address gaps in care delivery.
• Works with district supervisors and senior paramedic field training officers to ensure quality management activities are completed.
• Performs related work as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager