EMS Executive Secretary

City of Richmond • Richmond, IN

1d

About The Position

Performs intermediate skilled administrative support work assisting the department with administrative and clerical duties, receiving inquires and assisting customers, collecting payments and updating accounts, performing payroll operations, and related work as apparent or assigned. Work is performed under the limited supervision of the assigned Supervisor.

Requirements

• General knowledge of standard office practices, procedures, and office assistance techniques
• General knowledge of business English, spelling and arithmetic
• General knowledge of departmental programs and policies and terminology
• Skill in operating standard office equipment and related hardware and software
• Skill in customer service and professional phone communications
• Ability to understand, interpret, explain and apply policies and procedures
• Ability to communicate effectively orally and in writing with detail to spelling, grammar, and punctuation
• Ability to understand and apply laws and established policies to the maintenance of records
• Ability to deal courteously and effectively with the public
• Ability to establish and maintain effective working relationships with coworkers, supervisors, and the general public
• High School diploma or GED and moderate experience working in a general office environment assisting with customer inquiries and maintaining records, or equivalent combination of education and experience
• Valid driver's license in the State of Indiana

Responsibilities

• Assists the general public by phone, email, and in person; directs inquires to the appropriate resource as needed; may assist with customer complaints.
• Completes monetary transactions; collects payments; balances cash drawers and reports totals; receives and pays invoices; assists with department payroll and billing operations.
• Prepares letters for the Department; receives, processes, and distributes mail.
• Attends meetings; records and transcribes meeting minutes; prepares meeting invitations and packets.
• Completes required reports and documents; monitors and maintains department files; assists with permitting.
• Schedules department events, rentals, and services.
• Monitors office supply inventory; orders supplies as needed.
• Collects information and updates accounts.
• May be assigned to special projects and assignments depending on assigned department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED