EMS Compliance Specialist

State of North Carolina

1d

About The Position

This position supports the Compliance Workgroup by overseeing complaint intake and conducting investigations. This position is responsible for coordinating, tracking, and managing required remediation requirement timeframes, the complaint intake processes and will serve a primary investigator for statewide case. It also ensures timely monitoring of compliance requirements, conducts first-line review of complaints, and facilitates case routing to the appropriate review body. The role requires knowledge of EMS functions, strong organizational skills, attention to detail, report writing, strict confidentiality, and the ability to manage sensitive information in accordance with agency policy and regulatory standards.

Requirements

• Knowledge of EMS functions
• Strong organizational skills
• Attention to detail
• Report writing
• Strict confidentiality
• Ability to manage sensitive information in accordance with agency policy and regulatory standards
• EMT-Paramedic certified
• Bachelor's degree in nursing, business administration, public administration, health care treatment, industrial management or technology, or any related field from an appropriately accredited institution and two years of experience in training or health related field, or administrative management, preferably in emergency medical services; or High school or General Education Development (GED) diploma and six years of experience in training or administrative management or health related field, three of which must be in direct provision of emergency medical services; or an equivalent combination of education and experience.

Nice To Haves

• Knowledge of compliance processes, regulatory standards, and professional credentialing requirements.
• Ability to manage sensitive and confidential information with discretion.
• Strong organizational and tracking skills with attention to detail.
• Ability to analyze complaints and apply established screening criteria.
• Effective written and verbal communication skills.

Responsibilities

• Complaint Intake & Initial Review
• Conduct Investigations
• Compliance Monitoring & Disciplinary Action Tracking

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level