EMS Communications Chief (FT)

NORTH ARKANSAS REGIONAL MEDICAL CENTER•Harrison, AR

About The Position

Are you an experienced emergency communications professional ready to lead a high-performing dispatch team? North Arkansas Regional Medical Center (NARMC) is seeking an EMS Communications Chief to oversee our EMS Communications Center and ensure timely, coordinated emergency response across our service area. This leadership role plays a vital part in supporting emergency medical operations, strengthening community partnerships, and maintaining the highest standards of emergency communications. About Us At North Arkansas Regional Medical Center (NARMC), our mission is to improve the health of the communities we serve through compassionate, high-quality care. Our EMS team is an essential part of that mission, delivering lifesaving services across North Arkansas. We are committed to fostering a culture of excellence, accountability, reliability, safety, and lifelong learning where every team member plays a meaningful role in patient care and community health. Job Summary The EMS Communications Chief is responsible for the leadership, supervision, and operational oversight of the NARMC EMS Communications Center. This role ensures the efficient intake and prioritization of emergency and non-emergency calls, coordinates EMS dispatch operations, and maintains communication systems and documentation standards. As a member of the EMS administrative leadership team, the Communications Chief collaborates with operational and clinical leaders to enhance EMS performance, develop policies and procedures, and support emergency preparedness initiatives.

Requirements

High School Diploma or GED
Minimum 4 years of active emergency dispatch experience, or 2 years of emergency dispatch experience at NARMC
American Heart Association Basic Life Support (BLS) Certification
Accredited Emergency Medical Dispatcher (AEMD) Certification
Must obtain EMD-Q Certification within 6 months of hire
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge of PROQA and AQUA dispatch systems
Ability to read, write, speak, and understand English

Nice To Haves

Bachelor’s Degree in Emergency Management, Public Safety, Healthcare Administration, or related field
Prior supervisory or leadership experience
EMS licensure (EMT, Advanced EMT, or Paramedic)
Advanced experience with Microsoft Office or data analytics tools
Additional emergency dispatch certifications such as AEMD or EMD-Q

Responsibilities

Supervise daily operations of the EMS Communications Center and communications personnel.
Ensure continuous operational readiness of dispatch systems and communications equipment.
Oversee emergency and non-emergency call intake, resource prioritization, and EMS dispatch activities.
Provide quality assurance and oversight of EMS Telecommunications Specialists’ performance.
Participate in staffing, recruitment, onboarding, and evaluation of communications team members.
Coordinate dispatch training, orientation, and continuing education in collaboration with the EMS Clinical Quality Chief.
Maintain and update operational manuals, policies, and procedures for the Communications Center.
Maintain accurate records, reports, and statistical analysis related to EMS communications activities.
Ensure proper documentation and reporting standards for all EMS Communications Center operations.
Monitor and maintain communications systems, software, and related equipment.
Foster professional relationships with local emergency response partners and community agencies.
Participate in NARMC committees, preparedness initiatives, research activities, and multi-agency collaborations.
Assist field crews during high call volumes, staffing shortages, or disaster response situations.
Take rotating EMS administrative call as assigned.
Maintain a strong working knowledge of the NARMC EMS service area, dispatch protocols, and communication procedures.
Perform the duties of an EMS Telecommunications Specialist when operational needs require.

Benefits

Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
Short-term and long-term disability coverage offered.
Accident and critical illness insurance through Lincoln Financial.
401(k) retirement plan with up to 3.5% company match, vested over 5 years.
Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
AirMed/Mercy Life Flight membership for eligible staff and families.
On-site wellness center and discounted membership at Planet Fitness.
Tuition reimbursement and support for continuing education.
Employee referral bonuses and internal promotion opportunities.
Pet insurance and identity theft protection available.
Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.