EMR Trainer

Lehigh Valley Health Network • Center Valley, PA

2d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Delivers specific software training to colleagues and application-designated super users. Modifies curriculum delivery to solve complex computer navigation problems. Directs and/or checks the work of others as it relates to their area of specialization. Recommends the implementation of existing and emerging methods of training delivery to replace or enhance existing training methods

Requirements

• Bachelor’s Degree Education, Healthcare or communications
• 5 years progressive experience in clinical, information services, teaching, or administrative experience in healthcare
• Ability to work effectively in a demanding and rapidly changing environment.
• Ability to work with minimal supervision and be self-motivated and self-disciplined.
• Ability to problem solve and recommend/implement corrective action while utilizing health care process knowledge.
• Demonstrates ability to manage the educational phases of user software projects.
• Demonstrates strong understanding of inter-relationships between user system applications and other functions.

Nice To Haves

• Master’s Degree Education, Healthcare or communications
• 7 years progressive experience in clinical, information services, teaching, or administrative experience in healthcare.
• Completes 6 week Credentialed Training program and demonstrates application proficiency and execution prior to receiving authorization to teach LVHN Epic curriculum and Completes an Epic proficiency in an assigned application within the first 12 months in the role.
• Completes an Epic certification

Responsibilities

• Delivers new hire and add-on training as related to end-user job duties within the EMR system; assisting instructional designers in curriculum design and maintenance
• Supports values and exhibits excellent customer/guest relations and anticipates customer/guest needs in all interactions.
• Delivers training via multiple modalities such as instructor lead training through in-person or remote options, e-learning or other educational process to meet the needs of the end user.
• Assists instructional designers in curriculum design and maintenance.
• Reviews complex user work processes and feasibility of educational phases of large project requests; troubleshoots operational problems as related to EMR utilization.
• Utilizes the organizations learning management system and develops/leads the evaluation of additional education tools to meet future information system needs.
• Maintains a strong understanding of systems and operational workflows in all areas of the EMR system.
• Leads the validation and management of the class registration process, student satisfaction tracking process, and training schedules
• Assesses data, documents lessons learned, and recommends changes that will improve the effectiveness of EMR training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees