EMR Technical Instructor

Sun River Health

2d•$45,660 - $57,075•Hybrid

About The Position

The position is hybrid and requires travel up to 50 % of the time. This is a full-time (35 hours per week) position. The EMR Technical Instructor will join Solutions 4 Community Health, (S4CH) a wholly owned entity of Sun River Health. Solutions 4 Community Health (S4CH) provides management solutions for health care safety net providers to improve their care delivery and outcomes, sustainability and efficiency. About Sun River Health Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health. Our Culture At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve. Benefits At Sun River Health, we are committed to building a personal relationship with our team and supporting you in every way we can. We offer competitive compensation and a comprehensive benefits package for you and your family, including: Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy. Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances. Retirement Savings Plan: Plan for your future with our retirement savings options. Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier. Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues. Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team. Provider Incentive Compensation Program: Quality & Productivity. Provider Professional License, Certification and DEA Fees Reimbursement. Why Join Sun River Health? Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need. Professional Growth: We provide opportunities for career advancement and professional development. Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment. Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care. Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.

Requirements

Minimum Education: Associate's Degree required, Bachelor's Degree preferred

Responsibilities

Develop, deliver, and facilitate technical training and education modules of the EMR system across all specialties.
Create training content across various mediums including print, web, and video.
Perform audits to determine if users are following standards set by the organization, prepare detailed reports, and provide to training supervisor.
Identify learner deficiencies in learning during training and post-training following up discussions at 2 weeks and 6 weeks.
Test for learner understanding by using learner-focused techniques and assessments.
Support EMR maintenance activities as assigned.
Provide onsite go live support and follow up during new system implementations.
Answer support phone calls and address assigned tickets and escalate to Director of EMR Systems as needed.
Report on trends observed during support calls from end users.
Create and manage user accounts including security setup and termination of user accounts.
Participate pre-training meetings including assignment of training duties among Technical Instructors.
Additional duties and travel as assigned.

Benefits

Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.
Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.
Retirement Savings Plan: Plan for your future with our retirement savings options.
Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.
Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.
Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.
Provider Incentive Compensation Program: Quality & Productivity.
Provider Professional License, Certification and DEA Fees Reimbursement.

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