EMR Support Specialist
About The Position
Our EMR Support Team within the Administration Division is seeking a detail-oriented and tech savvy individual who possesses strong customer service skills, is solution-focused, self-motivated, and has a desire for continuous learning. The ideal candidate can maintain multiple priorities in a fast-paced environment and has experience navigating various types of electronic systems. This position is a three-component position that is responsible for Help Desk Support, Training, and Monitoring of the Electronic Medical Record. The EMR Support Team supports the operations and business processes of the Electronic Medical Record to ensure client health information data is accurate, accessible, and organized to meet regulatory and compliance requirements. It is essential to operations that this position provides users with support of the agency’s electronic medical records, including troubleshooting problems, advising on appropriate action, performing routine monitoring and audits of medical records for all billed charges, and ensuring compliance with State and Federal program requirements. We provide new employee orientation of the system as well as ongoing 1:1 and small group training. At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont! EOE Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Requirements
- detail-oriented
- tech savvy
- strong customer service skills
- solution-focused
- self-motivated
- desire for continuous learning
- ability to maintain multiple priorities in a fast-paced environment
- experience navigating various types of electronic systems
- High School Diploma
Responsibilities
- Help Desk Support
- Training
- Monitoring of the Electronic Medical Record
- Troubleshooting problems
- Advising on appropriate action
- Performing routine monitoring and audits of medical records for all billed charges
- Ensuring compliance with State and Federal program requirements
- New employee orientation of the system
- Ongoing 1:1 and small group training
Benefits
- medical and dental coverage
- employer-matched retirement plan
- educational support
- $5,000 in student loan forgiveness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
