EMR Support Coordinator

Cinqcare • Indianapolis, IN

18d • Onsite

About The Position

Why Join CINQCARE? CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. Position Overview The EMR Support Coordinator reports to the Office Manager with accountability for day-to-day EMR operations. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have patients or customers – we have Family Members.

Requirements

• High School Diploma/Equivalency
• 3 years of Athena/EMR experience preferred
• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and,
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.
• Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.

Responsibilities

• Serve as a resource to staff for solving issues in EMR (Athena).
• Primary point of contact to coordinate with Athena Customer Service Coordinator (CS).
• Responsible for creating and upkeep of all Athena User access and data.
• Create Provider accounts for all new providers
• Responsible for communicating all EMR updates to staff
• Serves as primary contact for office for any Athena issues and to communicate issues with Athena
• Serves as Athena trainer for staff including all office workflows
• Create reports for leadership and other staff members as needed
• Responsible for all updates of EMR setup

Benefits

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED