EMR Specialist
About The Position
The Electronic Medical Records (EMR) Specialist is central to managing SBHG's EMR system, expertly handling all help desk tickets by independently identifying, researching, and resolving complex workflow and technical issues. This role requires meticulous adherence to procedures for support tickets, managing all user accounts, and acting as the key liaison between the software vendor and the IT Department for timely issue resolution. Beyond support, the Specialist drives system enhancements by leading user training and operations meetings, developing comprehensive EMR materials, and actively participating in system testing and various projects. This position provides flexibility to work remotely based on company needs but requires flexibility to work outside regular business hours, including evenings, weekends, and some holidays, as needed.
Requirements
- High School Diploma required.
- Experience using electronic medical records systems or comparable required.
- A valid California Driver's License is required.
Nice To Haves
- Bachelor's Degree preferred.
- Two (2) years' experience in quality assurance or two (2) years of direct treatment services delivery in mental health is preferred.
- Previous helpdesk end-user support experience preferred.
Responsibilities
- Handling all help desk tickets by independently identifying, researching, and resolving complex workflow and technical issues.
- Meticulous adherence to procedures for support tickets
- Managing all user accounts
- Acting as the key liaison between the software vendor and the IT Department for timely issue resolution.
- Driving system enhancements by leading user training and operations meetings
- Developing comprehensive EMR materials
- Actively participating in system testing and various projects.
Benefits
- Competitive Compensation: Offering a salary that matches your skills and experience.
- Generous Time Off: Enjoy ample vacation and holiday pay.
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits to support your lifestyle.
- On-the-job training with access to paid CEU opportunities.
- Career development programs designed to help you grow.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
- Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
