EMR Operations Manager

Heart to Heart Hospice•Plano, TX

5d•Hybrid

About The Position

At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve. EMR Operations Manager

Requirements

Bachelor’s degree required with at least two – three years of related experience training, managing, and/or supporting one or more major modules of an EMR -- Required
Two - three years’ experience with Homecare Homebase Hospice EMR
Two - three years' Hospice experience
Ability to travel up to 40 percent of the time (more if during special projects) – Required
Ability to train EMR system workflow and processes
Advanced working understanding of the EMR information technology environment
Experience in planning, organizing and successfully supporting an EMR system across a multi-state organization.
Effectively presents information and responds to questions from groups of managers, clients, and customers
Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
Must live in the Dallas-Fort Worth area

Nice To Haves

General working knowledge of Hospice and Palliative procedures, regulations (state and federal), and operational standards - Preferred

Responsibilities

Provides daily oversight and quality assurance in support of the EMR and its vendors
Manages compliance of EMR system policies and processes to ensure integrity of the data and system controls – including but not limited to EMR ticketing system
Works with the EMR department leadership Agency and Home Office Leadership to ensure the EMR system is operationally aligned with business priorities
Responsible for completing HCHB related tickets in the IT ticketing system
Participates in developing strategic plans for the support and education of company employees in relation to the Electronic Medical Record system and its vendors
Internal liaison for the EMR system to ensure ongoing responsiveness and communication with internal customers regarding questions, issues, and updates of the system.
Responsible for taking rotation of afterhours HCHB phone or ticketing system support
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
Performance of other duties as required