EMR Operations Manager

Heart to Heart Hospice•Plano, TX

4d•Hybrid

About The Position

EMR Operations Manager Qualifications and Education Requirements Bachelor’s degree required with at least two – three years of related experience training, managing, and/or supporting one or more major modules of an EMR -- Required Two - three years’ experience with Homecare Homebase Hospice EMR Two - three years' Hospice experience Ability to travel up to 40 percent of the time (more if during special projects) – Required Ability to train EMR system workflow and processes Advanced working understanding of the EMR information technology environment General working knowledge of Hospice and Palliative procedures, regulations (state and federal), and operational standards - Preferred Experience in planning, organizing and successfully supporting an EMR system across a multi-state organization. Effectively presents information and responds to questions from groups of managers, clients, and customers Proficient with various Microsoft Office software such as Word, Excel and PowerPoint Must live in the Dallas-Fort Worth area Hybrid work-from-home environment (3 days office, 2 days home) Full Time Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement Essential Duties: Provides daily oversight and quality assurance in support of the EMR and its vendors Manages compliance of EMR system policies and processes to ensure integrity of the data and system controls – including but not limited to EMR ticketing system Works with the EMR department leadership Agency and Home Office Leadership to ensure the EMR system is operationally aligned with business priorities Responsible for completing HCHB related tickets in the IT ticketing system Participates in developing strategic plans for the support and education of company employees in relation to the Electronic Medical Record system and its vendors Internal liaison for the EMR system to ensure ongoing responsiveness and communication with internal customers regarding questions, issues, and updates of the system. Responsible for taking rotation of afterhours HCHB phone or ticketing system support Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures Performance of other duties as required

Requirements

Bachelor’s degree required with at least two – three years of related experience training, managing, and/or supporting one or more major modules of an EMR
Two - three years’ experience with Homecare Homebase Hospice EMR
Two - three years' Hospice experience
Ability to travel up to 40 percent of the time (more if during special projects)
Ability to train EMR system workflow and processes
Advanced working understanding of the EMR information technology environment
Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
Must live in the Dallas-Fort Worth area

Nice To Haves

General working knowledge of Hospice and Palliative procedures, regulations (state and federal), and operational standards
Experience in planning, organizing and successfully supporting an EMR system across a multi-state organization.
Effectively presents information and responds to questions from groups of managers, clients, and customers

Responsibilities

Provides daily oversight and quality assurance in support of the EMR and its vendors
Manages compliance of EMR system policies and processes to ensure integrity of the data and system controls – including but not limited to EMR ticketing system
Works with the EMR department leadership Agency and Home Office Leadership to ensure the EMR system is operationally aligned with business priorities
Responsible for completing HCHB related tickets in the IT ticketing system
Participates in developing strategic plans for the support and education of company employees in relation to the Electronic Medical Record system and its vendors
Internal liaison for the EMR system to ensure ongoing responsiveness and communication with internal customers regarding questions, issues, and updates of the system.
Responsible for taking rotation of afterhours HCHB phone or ticketing system support
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
Performance of other duties as required