EMR Adoption Specialist (Local - Hybrid)

Vanderbilt University Medical Center•Nashville, TN

12h•Hybrid

About The Position

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HealthIT Regional Support Job Summary: The EMR Adoption Specialists implements new systems and updates to current systems with occasional guidance. Partners on creating business requirements for new tools or enhancements in consideration of workflows and partners on quality assurance testing. Develops change management strategies and supports system orientation and clinician onboarding. (Note: This role is a hybrid role, but the primary location of this role will be in the Shelbyville / Tullahoma area, with occasional visits to our main campus in Nashville.)

Requirements

Bachelor's degree in related field
Two years of healthcare experience
Valid driver’s license
Proven ability to work independently in a team environment.
Effective communication (written and oral) and interpersonal skills
Demonstrated organizational, multi-tasking, and time-management skills.
Strong negotiation, consultative skills, and relationship building ability.
Demonstrated ability to prioritize multiple objectives in a rapidly changing environment.
Able to communicate customer issues in both oral and written form in terms clearly understood by technical and non-technical audiences.
Ability to anticipate problems and visualize solutions on a proactive basis.
Excellent interpersonal communication, group process development, meeting facilitation, conflict resolution
Flexible in methodology, reliable, self-starter, results oriented yet sensitive to people.

Nice To Haves

Any certifications relating to healthcare software applications, technology infrastructure and or clinical specializations are an advantage.
Knowledge of Health System business processes and EHR solution.
Experience with EHR implementation, user readiness activities, and end user support.

Responsibilities

Provides high quality support for the Business Office staff within physician practices and hospitals.
Cultivate a collaborative and effective environment through positive and productive relationships with customers.
Partner with the Senior Customer Relationship Manager to plan, prepare and conduct user group focus meetings, which include but are not limited to issue discussion, lessons learned, communication and upgrade planning.
Escalates issues to the Senior Customer Relationship Manager as they arise.
Provides ongoing support to clients during the post go-live phase by managing change requests and resolving issues.
Regularly visits each assigned site to assist with onboarding new physicians and/or staff, observe software usage, offer recommendations (tips and tricks), and assist in optimizing workflows and roles without requiring system modifications.
Responsible for delivering all information on down times, upgrades, build freezes, or other Epic-related updates to assigned areas.
Participate in go-live activities which include being on site with the client and troubleshooting issues, answering questions, providing training, etc. for new implementations.
Supports the Super User program, operational readiness activities, log-in labs, etc. for new implementations.
Collaborate with the implementation teams to guarantee a seamless handover to the post-go live support team, ensuring comprehensive knowledge of project decisions, content, issues, and any pending optimization requests.
Tracks time spent on each customer and record effort in appropriate tools for resource management.
Uses appropriate tools for documentation, communication, and collaboration as defined by VUMC policies and procedures.
Participate in an on-call rotation for incident and issue management.