EMPLOYMENT SUPERVISOR

THE Arc Northern Chesapeake Region

30d•$54,000 - $55,000•Onsite

About The Position

The Employment Services Supervisor is responsible for ensuring competitive integrated employment for people supported is managed, retained, and directed through quality ongoing and follow along supports. The supervisor serves as a guide to train, educate, model, and mentor team members on the skills and abilities needed to support people in becoming acclimated to jobs; ultimately retaining those jobs and becoming independent. Position Responsibilities: In a manner consistent with supporting The Arc NCR Mission Statement the Employment Services Supervisor shall do the following: Quality Support Conduct interviews as part of the talent management and recruitment function of the program Oversee team of employment services job coaches to ensure best practices are being implemented to support each person to maintain competitive integrated employment Develop, assign, manage, and maintain job coach’s caseloads to ensure support for all working people in the program Attend and support people served in person centered planning meetings to establish goals and outcomes of their choosing Coordinate and manage accurate attendance for supported people within the job coach team Review and approve data for supported people including goal progression, behavior support plans, incident reports and other tracking metrics Collaborate with employment services team members including job developers, discovery coaches, the career exploration team, the DORS team, as well case managers and other programs within the organization as pertinent Work closely with case managers and members of the admissions team to ensure DDA required documents are completed timely and accurately to include Detailed Service Authorization Tools (DSAT) and Competitive Integrated Employment Checklists (CIE) Provide effective communication to parents, advocates, residential providers etc. of people served when applicable Maintain pertinent documents on the TEAMS platform as directed Network and communicate with community employer partners on an ongoing basis Assist and support the team in working with people supported to learn the nuances of successful employment including proper attire, professionalism, communication etc. Quality Team Members Lead and guide weekly meetings to ensure all coaching needs are addressed and staff are educated and knowledgeable on organizational policies and protocols for consistent communication Conduct and implement performance reviews, to include monthly emperform submissions and corrective actions to ensure accountable and professional team members Educate and train newly hired staff on people served, job coaching protocols, as well as organizational policies and procedures Coordinate peer training for all new team members Schedule and track team member required organizational training and education/certification needs such as ACRE & CESP Coordinate and participate in employment site visits and employer related meetings to ensure effective communication with partners Collaborate and coordinate the duties and requirements of the job coaching function throughout the employment services program Financial Excellence Reconcile and approve mileage reimbursement for vehicle management and fiscal responsibility Track and approve attendance for supported people who are working in competitive integrated jobs Have knowledge of, and communicate attendance percentages to director for those who are working to address areas of concern Prepare for and adhere to the Developmental Disabilities Administration’s most current funding structure/model Other duties as assigned

Requirements

Associate degree in Human Services or Business-related field required; Bachelor’s degree preferred
Three (3) to Five (5) years’ experience supporting individuals with differing abilities
Three (3) years of experience in a supervisory role preferred
Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and other database systems
Access to reliable transportation for the entire shift
Active valid driver’s license and driving record that has no more than two (2) points.
Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures
Flexibility of scheduling to meet agency and program needs

Nice To Haves

Bachelor’s degree preferred
Three (3) years of experience in a supervisory role preferred

Responsibilities

Conduct interviews as part of the talent management and recruitment function of the program
Oversee team of employment services job coaches to ensure best practices are being implemented to support each person to maintain competitive integrated employment
Develop, assign, manage, and maintain job coach’s caseloads to ensure support for all working people in the program
Attend and support people served in person centered planning meetings to establish goals and outcomes of their choosing
Coordinate and manage accurate attendance for supported people within the job coach team
Review and approve data for supported people including goal progression, behavior support plans, incident reports and other tracking metrics
Collaborate with employment services team members including job developers, discovery coaches, the career exploration team, the DORS team, as well case managers and other programs within the organization as pertinent
Work closely with case managers and members of the admissions team to ensure DDA required documents are completed timely and accurately to include Detailed Service Authorization Tools (DSAT) and Competitive Integrated Employment Checklists (CIE)
Provide effective communication to parents, advocates, residential providers etc. of people served when applicable
Maintain pertinent documents on the TEAMS platform as directed
Network and communicate with community employer partners on an ongoing basis
Assist and support the team in working with people supported to learn the nuances of successful employment including proper attire, professionalism, communication etc.
Lead and guide weekly meetings to ensure all coaching needs are addressed and staff are educated and knowledgeable on organizational policies and protocols for consistent communication
Conduct and implement performance reviews, to include monthly emperform submissions and corrective actions to ensure accountable and professional team members
Educate and train newly hired staff on people served, job coaching protocols, as well as organizational policies and procedures
Coordinate peer training for all new team members
Schedule and track team member required organizational training and education/certification needs such as ACRE & CESP
Coordinate and participate in employment site visits and employer related meetings to ensure effective communication with partners
Collaborate and coordinate the duties and requirements of the job coaching function throughout the employment services program
Reconcile and approve mileage reimbursement for vehicle management and fiscal responsibility
Track and approve attendance for supported people who are working in competitive integrated jobs
Have knowledge of, and communicate attendance percentages to director for those who are working to address areas of concern
Prepare for and adhere to the Developmental Disabilities Administration’s most current funding structure/model
Other duties as assigned