EMPLOYMENT SECURITY REPRESENTATIVE I - 40044112

State of Florida

22d•Onsite

About The Position

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets. Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Employment Security Representative I (ESR I) is a professional position with Florida Commerce which promotes employment and training programs alongside the Workforce Development Board frontline staff. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through person-to-person daily interaction, via telephone and using the CONNECT system to support Reemployment Assistance Claimants. You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources. Ensures quality referrals are based on employer defined skill sets and requirements. You will ensure career seekers understand all services provided by CareerSource Pasco Hernando.

Requirements

Ability to promote and market Career Center
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Ability to work effectively as part of a team.
Ability to utilize problem-solving techniques.
Working knowledge/experience using Microsoft applications.
Skilled in group presentations or workshop instruction and/or facilitation.
Ability to deal with the public in a tactful, courteous, and effective manner.
Knowledge of the basic principles of counseling and case management.
Ability to listen effectively.
Ability to establish and maintain effective working relationships with others.
Ability to work independently by planning, organizing, and coordinating work assignments.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Duties and responsibilities of this position must be performed at the official work site of the Department.
Ability to travel within the Pasco Hernando County area.

Nice To Haves

Customer service experience.

Responsibilities

Interview and assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history.
Provide various services to all customers, including intake and assessment, counseling, job search assistance, referral, and placement to include Job Development Contacts.
Assist customers in the resource room, including online job applications, other partners registration and / or enrollment for financial assistance.
Use standardized counseling techniques to assist customers in deciding vocational goals and employability plans for entrance into employment.
Assist with Job Fairs and In-House Recruitment.
Determine eligibility for and/or participation in special programs and coordinates services with state and local agencies for referrals.
Process pending referrals.

Benefits

State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment