Employment Center Receptionist

UMOM New Day Centers • Phoenix, AZ

10d • $21 - $22

About The Position

The Employment Center Receptionist plays a vital role in supporting our clients on their journey to sustainable employment and housing stability. This position serves as the welcoming face of our employment center, providing exceptional customer service to clients seeking assistance with job readiness and employment opportunities.

Requirements

• High School or GED Diploma, required
• Minimum 2 years of experience working with at-risk populations and/or case management required
• Computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage.

Nice To Haves

• Experience in and passion for workforce development, employment services, and vocational training preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
• Knowledge of the local publicly funded workforce development system is a plus

Responsibilities

• Serve as the welcoming face of our employment center, providing exceptional customer service to clients seeking assistance with job readiness and employment opportunities.
• Assist clients in accessing resources and referrals to our Job Readiness Series, ensuring they are equipped with the necessary tools to succeed.
• Work closely with case managers to establish time-sensitive employment and income plans tailored to each client's unique needs.
• Conduct initial assessments of clients refer them to their proper workforce specialists efficiently
• Collaborate with clients to co-create personalized employment plans, offering guidance and support throughout their journey.
• Facilitate documentation of employment readiness workshops to enhance clients' job-seeking skills and confidence.
• Provide ongoing customer support to clients utilizing our Employment Center, assisting with technology, job searching, and troubleshooting.
• Offer retention services to employed clients, addressing any issues that may arise in maintaining employment.
• Documents all clients contact in UMOM's internal database, Efforts to Outcomes (ETO) within 72 hours.
• Supports program staff in the completion of accurate employment documentation in ETO, addressing discrepancies ongoing.
• Other duties as assigned by Leadership and/or Executives.

Benefits

• Free Medical, Dental, Vision, Short Term Disability & Life Insurance/AD&D plans.
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Legal Services
• Professional Development Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED