Employment and Training Area Operations Manager

State of Delaware • Dover, DE

1d

About The Position

This Employment and Training Area Operations Manager (AOM) is responsible for overseeing the provision of employment & training services to applicants and employers to ensure effective, efficient delivery of services in accordance with applicable regulations and policies. The AOM is involved in overseeing and directing the staff responsible for delivering various employment and training services. Typical contacts are with applicants, employers, employer groups, community leaders, and agencies to resolve serious complaints, respond to inquiries, and market the services of the Division of Employment and Training. In addition, the AOM frequently has contact with other department/division units to exchange information and resolve problems, as well as participate with other managers to ensure the effective delivery of employment and training services.

Requirements

• Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives.
• Providing advice to other agency organizational units through consultation.
• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in developing policies or procedures.
• Six months experience in narrative report writing.
• Applicants must be legally authorized to work in the United States.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

• Plan, direct, coordinate and manage the delivery of a variety of employment and training services to clients and employers to ensure that current needs are being met by existing programs.
• Direct the daily operation of the area office by developing schedules and overseeing work assignments to meet normal operating demands and special applicant and/or employer peak load demands.
• Plan, assign, review, evaluate the work of staff providing employment and training services to clients and employers; provide training and technical guidance.
• Evaluate program operations in order to determine progress/problems regarding the delivery of a variety services to clients; recommend/implement operational changes and/or revision of policies as needed.
• Prepare a variety of monthly and special reports on special and ongoing program activities.
• Participate in the development of program plans, policies and procedures, and other issues affecting the delivery of services.
• Approve invoices, bills, reports and contracts of area office staff for compliance with departmental procedures and the principles of good management; reconcile improper entries.
• Handle serious client, employer and/or general public complaints.
• Confer with division administrators, managers and technical staff on plans, budgets, administrative issues, policies, personnel and other matters affecting the delivery of services.
• Work with community leaders, educational officials, public agencies and employer groups to facilitate understanding of the services offered and to obtain ideas on improving the delivery of services.

Benefits

• The State of Delaware recognizes the value of telework and flexible working schedules.
• This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy .
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees