Employer Services Standards And Audits Assistant Manager

State of Maryland•Baltimore City, MD

9d•Hybrid

About The Position

Introduction Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. The Standards and Audit’s Unit (SAU) focuses on the Employers and their compliance with the Maryland Department of Labor Family and Medical Leave Insurance Program Regulations. Compliance is part of a larger strategy for ensuring an organization’s long-term sustainability. The Standards and Audits Unit mitigates risks, supports ethical practices, confirms employer accountability, and verifies that employers adhere to laws and regulations. As the Assistant Manager of the Standards and Audits Unit, this position will lead a team of specialists dedicated to ensuring employer compliance with FAMLI regulations and state standards. This role involves overseeing audits and reports, managing complex cases, mitigating risk, and implementing efficient protocols to maintain high-quality results. This position will collaborate across divisions, provide training and guidance to staff, and play a critical role in upholding regulatory integrity. This position is ideal for a detail-oriented professional with strong leadership skills and expertise in data analysis, auditing, and compliance management. This is a Management Service position that serves at the pleasure of the Appointing Authority. GRADE 19 LOCATION OF POSITION 100 S Charles St. Baltimore, Maryland 21201 with option to hybrid remote work Main Purpose of Job The Employer Services Standards and Audits Assistant Manager within the Family and Medical Leave Insurance (FAMLI) Division, at the Maryland Department of Labor (MDOL), ensures programmatic accuracy of regulatory standards across employer accounts. This position is responsible for verifying employers, ensuring employers are registered for the program, auditing employer accounts, tracking and interpreting regulatory changes, offering expert advice, and assisting in the development of policies and strategies to maintain program integrity. By collaborating with the Policy and Program Integrity Directorates and Legal, the Employer Services Standards and Audits Assistant Manager ensures regulatory consistency, supports employers in understanding requirements, and proactively mitigates risks.

Requirements

A Bachelor’s degree from an accredited college or university.
At least four years of professional experience in auditing, compliance monitoring, regulatory analysis, or financial investigation. This experience must include conducting complex audits, analyzing data for compliance risks, and preparing detailed audit reports.
Advanced knowledge of state, federal, or local compliance regulations.
Proficiency in auditing tools, data analytics software, or other relevant technologies (e.g. SQL, Excel, or specialized compliance platforms).
Experience supervising or mentoring team members in a compliance or auditing environment.
Strong written and verbal communication skills, including the ability to present findings to leadership or external stakeholders.
Applying appropriate research methodologies to perform and report on regulatory audits.

Nice To Haves

A Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Policy, or a related field.
Policy and Standard Operating Procedure writing and implementation.

Responsibilities

Supervise, lead, and mentor Standards and Audits Specialists
Assign work, monitor performance, and ensure quality work is produced
Create a positive work environment and a high performing team
Ensures all employers are registered and verified timely and accurately
Expediently research flags (predetermined conditions that meet the need for manual verification and research) and document possible issues
Develop, implement, and maintain compliance procedures
Monitors, interprets and implements changes in FAMLI program
Conduct audits to ensure compliance with FAMLI program requirements
Establish and maintain professional relationships with employers to answer questions and resolve issues timely
Collaborate with Customer Care to resolve escalated inquiries
Collaborate with Program Integrity on suspected fraud cases
Perform statistical analysis of data to support findings, identify areas that are high risk and make recommendations for improvements
Document and prepare reports to communicate findings to employers and stakeholders
Prepare data and reports for senior leadership
Performs other duties as assigned and leadership responsibilities as required

Benefits

Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union

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