Employee Workers Compensation Specialist
About The Position
Upstream Rehabilitation is looking for an Employee Workers Compensation Specialist to join our team! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. Join the Upstream Rehabilitation team where your work makes a real impact! We are seeking an Employee Workers Compensation Specialist tomanage employee workers’ compensation claims nationwide. In this role, you will guide employees through the claims process from initial intake through resolution, ensuring full compliance with all applicable statutory and regulatory requirements. You will play a critical role in supporting employees’ safe and timely return to work while partnering with leaders to help them meet operational needs. Thie position collaborates closely across the organization as well as with external vendors, state agencies, and legal counsel to achieve timely, fair and cost-effective outcomes. As an Employee Workers’ Compensation Specialist, you will be an essential contributor to Upstream’s mission, vision, and values: helping create a positive, informed, and supportive employee experience across the organization.
Requirements
- Hold a high school diploma or equivalent.
- Bring at least 3 years of experience in employee workers’ compensation.
- Possess strong computer skills, including experience with web-based systems and data management tools.
- Adapt easily to changing environments and shifting priorities.
- Have excellent attention to detail, strong organizational skills, and a commitment to outstanding customer service.
- Capable of balancing multiple tasks and deadlines with professionalism.
- Ability to work independently and as part of a team.
- Demonstrated sound decision-making and problem-solving abilities.
Nice To Haves
- Experience in benefits and/or leave administration.
Responsibilities
- Serve as the primary point of contact for all reported worker’s compensation reported incident; respond to and process injury reports within 24 hours.
- Monitor and track workers compensation claims, partnering closely with supervisors and adjusters to ensure all data is accurate, current and compliant. Support employees with leave cases connected to workers compensation.
- Assist in administering benefit programs and leaves related to workers compensation cases.
- Manage accurate and timely administration of benefits, from enrollment to COBRA, and maintain strong relationships with employees and benefits carriers.
- Meet all required timeframes for notifications, payment approvals and reporting.
- Provide exceptional customer service to employees, candidates, vendors and guests.
- Maintain strict confidentiality of all employee information, including HIPAA-protected data, compensation details, and benefits records.
- Other projects and duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
