Employee Support Specialist

MyPath•Appleton, WI

About The Position

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities? MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. Overview We are looking for an Employee Support Specialist (ESS) to join our team. The ESS supports and engages direct care employees through two core functions: Employee Onboarding and continued Employee Support and training. Through these responsibilities you will enhance the employee experience, drive employee satisfaction, increase performance, and build retention. Additional Information MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with. If you find fulfillment in helping others and want opportunities to build a career, MyPath may be your path to a promising future. Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do. MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proud to be a 100% employee owned company (ESOP). At MyPath our caregivers are also our owners!

Requirements

High School Diploma or equivalent
Valid Wisconsin driver’s license for 3 years with an acceptable driving record
Maintain insurance on personal vehicle
5 years caregiving experience, 1-2 years of supervisory experience preferred
Excellent communication skills
Ability to lead employee orientation and training sessions
Ability teach required skills and knowledge to direct care staff
Must be able to travel to different work locations, training sessions, and meetings

Nice To Haves

5 years caregiving experience, 1-2 years of supervisory experience preferred

Responsibilities

Maintain program visibility and provide immediate training based on observations in coordination with program supervisor
Provide company updates, clarification of policy and procedures, and continued training to direct care staff
Facilitate New Employee Orientation training and education
Utilize training guidelines to ensure a standardized training experience
Engage with new and existing employees within programs to build rapport, promote job satisfaction, and promote morale
Generates reports recapping program visits and employee performance