Employee Support Specialist

MyPath•Appleton, WI

About The Position

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities? MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. Overview We are looking for an Employee Support Specialist (ESS) to join our team. The ESS supports and engages direct care employees through two core functions: Employee Onboarding and continued Employee Support and training. Through these responsibilities you will enhance the employee experience, drive employee satisfaction, increase performance, and build retention.

Requirements

High School Diploma or equivalent
Valid Wisconsin driver’s license for 3 years with an acceptable driving record
Maintain insurance on personal vehicle
5 years caregiving experience, 1-2 years of supervisory experience preferred
Excellent communication skills
Ability to lead employee orientation and training sessions
Ability teach required skills and knowledge to direct care staff
Must be able to travel to different work locations, training sessions, and meetings

Responsibilities

Maintain program visibility and provide immediate training based on observations in coordination with program supervisor
Provide company updates, clarification of policy and procedures, and continued training to direct care staff
Facilitate New Employee Orientation training and education
Utilize training guidelines to ensure a standardized training experience
Engage with new and existing employees within programs to build rapport, promote job satisfaction, and promote morale
Generates reports recapping program visits and employee performance