Employee Relations Specialist

Clarvida - Corporate • Nashville, TN

2d • $68,000 - $85,000 • Hybrid

About The Position

The Employee Relations Specialist is a hands-on practitioner responsible for ensuring a fair, consistent, and legally compliant workplace across a multi-state environment. This role serves as a trusted advisor to leaders and employees by managing sensitive employee relations matters, conducting prompt and neutral workplace investigations, and strengthening manager capability through practical coaching and policy guidance. The Employee Relations Specialist partners closely with Employee Relations leadership, HR Business Partners, Legal, Compliance, and Operations to resolve issues early, mitigate risk, and ensure employees feel heard and supported while reinforcing Clarvida’s standards for respectful workplace behavior, documentation, and non-retaliation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field or equivalent experience
• 3–5 years of employee relations experience including hands-on workplace investigations
• Working knowledge of employment laws and employee relations best practices
• Strong interviewing, documentation, analytical, written, and verbal communication skills
• Demonstrated ability to manage sensitive matters with discretion, professionalism, and sound judgment
• Experience in healthcare, behavioral health, or human services environments
• Experience supporting multi-state or rapidly growing organizations

Responsibilities

• Serve as a primary point of contact for employee relations inquiries, concerns, and complaints; assess risk, urgency, and next steps using a consistent triage approach
• Provide timely, practical guidance to leaders and HR partners on appropriate interventions including informal resolution, coaching, corrective action, investigation, and escalation
• Use the designated ER ticketing and case management system to log intake, actions, timelines, outcomes, and follow-ups while maintaining clean, confidential case files
• Maintain accurate and confidential case documentation aligned with Clarvida standards and applicable retention and privacy requirements
• Conduct prompt, neutral, and well-documented investigations related to workplace misconduct, harassment, discrimination, retaliation, performance and behavior concerns, and policy violations
• Build investigation plans; conduct interviews; gather and assess facts; synthesize findings; and draft clear, objective, and defensible summaries and recommendations
• Apply confidentiality appropriately and consistently, protecting privacy while ensuring a fair process and need-to-know disclosures
• Coach leaders on performance management, progressive discipline, documentation quality, respectful workplace expectations, and non-retaliation practices
• Review and strengthen performance and corrective action documentation for clarity, consistency, and policy alignment; flag risk trends and inconsistencies across markets
• Partner with HR Business Partners and Operations leaders to resolve workplace issues early and reduce escalation risk
• Support adherence to federal, state, and local employment laws and internal policy standards; partner with Legal and Compliance for higher-risk matters
• Partner with Legal on high-risk or sensitive investigations and outcomes to ensure process integrity, appropriate escalation, and defensible documentation
• Support regulatory audits or external inquiries as assigned, ensuring accurate records and timely coordination
• Contribute to the development, refinement, and communication of workplace policies and ER playbooks and translate policy into practical manager guidance
• Support ER training initiatives for leaders and employees including respectful workplace, investigations process, documentation discipline, and retaliation prevention
• Track ER themes and trends such as case types, repeat issues, and time-to-resolution and recommend proactive interventions to strengthen culture and reduce risk

Benefits

• Paid vacation days (increase with tenure)
• Separate sick leave that rolls over annually
• Up to 10 paid holidays (varies by region)
• Medical, dental, and vision insurance options
• 401(k)
• Employee Assistance Program (EAP)
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement
• Cellphone stipend
• 401(k)
• Employee Assistance Program (EAP)
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level