Employee Relations Specialist

Devoted Health

3d•$75,000 - $95,000

About The Position

A bit about this role: As an Employee Relations Specialist at Devoted you will: Champion Culture and Mission: Join a disruptive, mission-driven organization, contributing to a high-growth environment focused on making a tangible impact. Manage End-to-End Employee Relations: Oversee the full scope of ER matters, including conflict resolution, policy compliance, and the administration of corrective actions. Drive Process Consistency: Partner closely with HR Business Partners (HRBPs) to ensure standardized and fair ER processes across all assigned client groups. Deliver Results in Fast-Paced Environments: Navigate a dynamic, rapidly evolving workplace, utilizing a results-driven approach to solve complex people-related challenges. Facilitate Resolution and Compliance: Act as a subject matter expert in balancing organizational policy with empathetic conflict resolution to maintain a positive work environment.

Requirements

Strong problem solving skills and ability to determine the root cause of issues.
Highly collaborative and able to work both within and across teams.
Ability to work through ambiguity, think creatively, be flexible and roll-up your sleeves.
Exceptional communication skills, including group presentation and relationship development skills.
Professional, confident manner and poised and articulate demeanor.
Ability to work effectively with a wide array of personality types and all job levels.
Demonstrated history of exemplary ethics and integrity, including ability to handle and maintain confidential information.
Active commitment to the identification and appropriate resolution of all business issues, whether they are rooted in business problems or are pure compliance concerns.
Demonstrated ability to assume sole and independent responsibility for projects.
Ability to exercise discretion related to sensitive employee matters.
A culture champion, promoting company values to drive decision making.

Nice To Haves

Bachelor's degree or equivalent experience.
Approximately 3+ years or more of relevant experience gained through increasingly responsible positions within Human Resources with a particular focus on employee relations.
Experience in a high growth environment, with a non-exempt workforce.
Experience in a high-growth organization with a non-exempt workforce, preferably within a call center or contact center environment.
Knowledge of US employment laws and regulations, both at the federal and state level.
Experience using Workday

Responsibilities

Act as point of contact for employees and leadership within assigned client groups for any type of conflict resolution.
Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests, and support navigating internal resources by providing advice and counsel.
Work collaboratively on employee relations matters such as corrective actions including warnings or performance improvement plans.
Conduct fair and thorough investigations through resolution.
Maintain accurate files, documentation and follow-up.
Make suggestions to leaders and HR Business Partners on employee engagement, policy or process improvements based on trends.
Support interactive processes with employees seeking reasonable accommodation in partnership with Benefits and Legal.
Ensure compliance with all federal and state laws.
Facilitate training to build employee relations skills among people managers.
Assist with ad-hoc employee relations and HR department projects.