Employee Relations Manager

Owens & Minor • Springfield, IL

4d • $110,000

About The Position

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served Looking for someone that can leads day-to-day delivery of centralized HRService Employee Relations services. Manage complex ER cases and investigations, provide consultative guidance to leaders and HRBPs, and translate teammates listening and case trends into practical action plans and engagement action plans. Ensures consistent documentation standards, and partners with Legal/Compliance on sensitive matters.

Requirements

• Bachelor’s Degree; Master’s Degree preferred
• 9 or more years of related Human Resources experience
• Experience with CA Laws strongly preferred
• 1 or more years of HR leadership, planning, communication, organization, and people management experience
• Or any combination of education and experience to meet the above requirements

Nice To Haves

• SHRM-CP, PHR, SPHR certifications highly preferred

Responsibilities

• Manage ER intake/triage, and workflow to meet service levels and timelines.
• Lead complex investigations end-to-end; ensure neutrality, thorough evidence assessment, and clear written outcomes.
• Advise leaders and HRBPs on policy interpretation, conflict resolution, performance management, corrective action, and terminations.
• Identify trends from casework and survey/listening data; recommend prioritized action plans and track execution and impact.
• Partner with Legal/Compliance on high-risk matters; ensure appropriate escalation and aligned remediation.
• Support and quality-review separation documentation/packets; ensure consistency, completeness, and compliance to protocol.
• Design/deliver ER training and leader toolkits (or partner with L&D) based on recurring themes and capability gaps.
• Maintain case file integrity and audit-ready documentation in HR systems, drive documentation discipline across the team.
• Develop scalable ER mechanisms (templates, standard work, knowledge articles) to improve consistency and efficiency.
• Prepare metrics and narratives for monthly/quarterly business reviews; communicate insights to varied audiences.
• Balance initiative-taking with time-sensitive escalations; respond quickly when urgent issues arise.
• Leads day-to-day delivery of centralized HRService Employee Relations services.
• Manage complex ER cases and investigations, provide consultative guidance to leaders and HRBPs, and translate teammates listening and case trends into practical action plans and engagement action plans.
• Ensures consistent documentation standards, and partners with Legal/Compliance on sensitive matters.

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager