Employee Relations Manager

Equity Residential•Chicago, IL

9d•$107,383 - $131,245•Hybrid

About The Position

The Employee Relations (ER) Manager centralizes Equity Residential's approach to ER, ensuring consistency and rigor in managing workplace issues. This role leads complex investigations into misconduct and policy violations, manages case data, and provides technical guidance on investigation procedures and policy governance. The ER Manager partners with HR Business Partners to implement proactive interventions aimed at mitigating and preventing workplace issues.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field.
7-10 years of progressive HR experience, specifically including employee relations and investigations.
Strong working knowledge of employment laws (federal, state, local).
Exceptional documentation and rigorous fact-finding skills.
Strong interpersonal, coaching, and conflict-resolution skills.
Ability to synthesize complex data and identify trends for proactive intervention.

Nice To Haves

Paralegal certificate or equivalent paralegal experience strongly preferred.
HR certification (PHR, SPHR) preferred.

Responsibilities

Serves as the primary point of contact for employee relations issues and manages the case life cycle from intake to resolution.
Conducts impartial, thorough, and timely investigations into complaints (e.g., harassment, discrimination, misconduct, policy violations), maintaining accurate and confidential documentation and partners with Legal on high-risk or escalated matters.
Maintains investigation standards, tools, and templates for rigor and consistency.
Coaches and advises managers on performance documentation, accountability, difficult conversations, and recommendations for corrective actions or termination.
Ensures a consistent and proactively communicated employee experience throughout the investigation process.
Leverages employee relations data and analytics to identify trends and emerging risks, reporting findings and recommendations to HR leadership and providing insights to HR Business Partners for proactive intervention, workforce planning, and manager development.
Ensures consistent and thorough tracking and documentation of all employee relations issues in the case management database.
Provides an ER perspective during organizational changes and transitions.
Serves as a key advisor to HR leadership on employee relations matters, organizational dynamics, risk mitigation, and policy interpretation; this includes advising leaders on complex scenarios like policy/misconduct violations and owning the maintenance and modernization of ER-related policies and investigation standards.
Stays informed about industry trends, emerging threats, and all applicable local, state, and federal laws regarding employee issues and investigative best practices to inform and adapt ER strategies.
Ensures compliance with all applicable local, state, and federal employment laws and regulations, including Equal Employment Opportunity (EEO) requirements, and oversees the interactive process related to ADA and other reasonable accommodation obligations.