Employee Relations Manager

U.S.VETS • Los Angeles, CA

6d • $95,000 - $110,000 • Hybrid

About The Position

The Employee Experience Manager reports directly to the VP of Human Resources and will play a key part in shaping how employees experience U.S.VETS from their very first day through their entire journey with us. You’ll be the steady, fair voice leaders turn to for guidance on sensitive workplace issues—and the creative spark behind our onboarding & orientation programs that help every employee feel trained, supported, and mission-driven from day one.

Requirements

• Bachelor’s degree in a related field (or equivalent experience).
• 5+ years of Employee Relations experience or 3+ years of employment law or investigation-related experience.
• Demonstrated expertise in investigations, performance management, and conflict resolution.
• Experience developing and implementing onboarding, orientation, or engagement programs.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to handle confidential and sensitive information with the highest level of professionalism.

Nice To Haves

• SHRM certification or workplace investigation credential preferred.
• Previous nonprofit experience a plus.

Responsibilities

• Serve as the primary point of contact for employee relations issues—providing practical, empathetic guidance to leaders and staff.
• Conduct fair, confidential investigations and ensure appropriate, consistent follow-up.
• Partner with leadership on performance management, corrective actions, and disciplinary decisions that align with both policy and culture.
• Assess and mitigate risk while fostering a climate of trust, accountability, and respect.
• Develop and deliver training for managers and staff on workplace conduct, conflict resolution, and effective communication.
• Help strengthen organizational culture by addressing systemic themes and providing proactive solutions to prevent recurrence.
• Design and lead a comprehensive, engaging new hire orientation and onboarding experience that connects staff to our mission, values, and leaders.
• Create innovative training materials, videos, and engagement tools that ensure new hires understand both their roles and the “why” behind our work.
• Partner with managers to structure onboarding plans that include regular check-ins, 30/60/90-day touchpoints, and feedback loops.
• Collaborate with HR and site leaders to build engagement strategies that reinforce belonging, collaboration, and mission alignment.

Benefits

• Be part of a national mission that changes lives every day.
• Work in a collaborative, values-driven culture that believes in both accountability and compassion.
• Influence how we welcome, develop, and retain the dedicated professionals who make our work possible.
• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees