Employee Relations Manager

Amazon•San Diego, CA

2d•Onsite

About The Position

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single site or station, within a specific geographic region, or network wide. Balancing time between projects and crisis-response is a critical component for success in the position. The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles. This is a full-time position that reports to an Employee Relations Principal. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. The position is also a “Return to Office” role requiring on-site presence at least three days each week.

Requirements

7+ years of employee relations, labor relations, or labor/employment law experience
Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
Bachelor's degree or equivalent
Experience supporting large hourly workforces
Experience analyzing and using metrics to identify improvements in employee

Nice To Haves

Experience prioritizing and managing multiple responsibilities
Experience handling confidential information
Experience communicating to a diverse, global audience
Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
Solid sense of accountability, high-quality judgment and sound decision-making
Multilingual capabilities

Responsibilities

Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks