Employee Relations Consultant

KeyBank • Brooklyn, OH

13h • $57,000 - $87,000 • Hybrid

About The Position

The Employee Relations (ER) Consultant is an individual contributor role that provides Employee Relations consultation and support to all employees and managers across all lines of business at all levels of the organization and uses judgment to escalate matters that have been determined to require more in-depth review, investigation and/or consultation for resolution to the Senior Lead ER Consultant. Provides guidance, coaching, advice and consultation to managers and employees regarding employee relations issues by interpreting and applying policy with collaboration and decisiveness, and while supporting business objectives, mitigating risk, strengthening manager effectiveness, and facilitating employee engagement. Creates documentation for consultation provided and employment actions taken in a centralized case system in a thorough, timely, and accurate manner. Reviews and provide feedback to line of business leaders for employment documents including but not limited to Performance Improvement Plans, Termination documents, and correspondence from managers to employees. Identifies Employee Relations issues or trends and escalate those that may pose risk to Key. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Occasional travel to include overnight stay. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Requirements

• Bachelor's Degree in related field or equivalent experience (Business Administration, Human Resources, Communications, Psychology, Sociology) (preferred) or High School Diploma or equivalent experience (required)
• 3+ years Human Resource experience: Employee Relations consultation experience preferred (required)
• 3+ years Proven ability to analyze problems and situations and recommend appropriate courses of action while mitigating risk and supporting line of business strategic initiatives. (required)
• 3+ years Demonstrated knowledge of Human Resources practices and legal principles (employment law and regulations). (required)
• Excellent oral and writing communication skills.
• Ability to prioritize work and meet deadlines.
• Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty.
• Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals.
• The ability to evaluate past performance for future insights, assess and validate options and predict their impact, and use effective critical thinking approaches, such as consulting, commanding, or obtaining consensus.
• Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success; illustrates best practices and rationale for organizations that successfully grow their EI capability.
• Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems.
• Possesses the ability to adapt listening and facilitation style to others’ communication styles and uses various approaches appropriately and effectively.
• Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management.
• Effectively guides participants to rethink their current views and makes a good-faith effort to persuade them by leveraging active listening, probing, and strong, fact-based opposition.
• Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations.
• Identifies, addresses, and appropriately escalates Employee Relations issues to ensure timely and effective resolution.
• Demonstrates a commitment to delivering high-quality service and support to internal clients and stakeholders.
• Applies knowledge of employment laws and regulations to ensure compliance and reduce organizational risk.
• Provides strategic HR guidance and policy interpretation to support business objectives and employee engagement.

Responsibilities

• Provides guidance, coaching, advice and consultation to managers and employees regarding employee relations issues by interpreting and applying policy with collaboration and decisiveness, and while supporting business objectives, mitigating risk, strengthening manager effectiveness, and facilitating employee engagement.
• Creates documentation for consultation provided and employment actions taken in a centralized case system in a thorough, timely, and accurate manner.
• Reviews and provide feedback to line of business leaders for employment documents including but not limited to Performance Improvement Plans, Termination documents, and correspondence from managers to employees.
• Identifies Employee Relations issues or trends and escalate those that may pose risk to Key.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED