Senior Employee Relations Consultant

Highmark Health • Pittsburgh, PA

6d • Hybrid

About The Position

JOB SUMMARY Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective. Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees’ opportunities to contribute to business goals and objectives. This is a hybrid based role in Pittsburgh, PA - will be onsite at a combination of Allegheny Clinic and 5th Avenue Place (T,W,Th) ESSENTIAL RESPONSIBILITIES Respond to, investigate and resolve a wide variety of employee matters. This includes educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action. Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department. Participate in and/or lead ad-hoc projects supporting department and business objectives. Other duties as assigned or requested.

Requirements

• Bachelor's Degree
• 3+ years' of experience handling employee relations matters, including:coaching and educating management and employees on policy, procedures and practices, including making recommendations on performance management and discipline; conducting investigations and responding to allegations of workplace harassment, discrimination or retaliation; and researching and responding in writing to third-party charges.
• Extensive knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment
• Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices
• Excellent verbal and written communication skills. Able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality
• Ability to problem-solve "people conflict" issues at all levels of the organization
• Ability to balance the tension between thoroughness/attention-to-detail and efficiency
• Ability to work in a work environment that is fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed.
• Ability to recover quickly from interruptions to resume focus on priority tasks
• Able to work well as part of a collaborate team, which includes being flexible and able to place the needs of the team or organization above their own personal interest
• Able to navigate and collaborate in web-based environments such as SharePoint and Intranet portals.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Demonstrated experience leading collaborative, peer-based project teams
• Demonstrated experience participating on project teams
• Policy and procedure review, writing and re-writing
• Experiencing supporting multi-site and remote employees
• PHR, SPHR certification

Responsibilities

• Respond to, investigate and resolve a wide variety of employee matters.
• Educate, coach and counsel employees and management on policy, procedures and practices; making recommendations on discipline/corrective action.
• Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department.
• Participate in and/or lead ad-hoc projects supporting department and business objectives.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees