Employee Health & Benefits Account Associate

Marsh McLennan•Atlanta, GA

1d•Onsite

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Account Associate at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). Applicants must be within driving distance to our Atlanta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week. A day in the life. As an Employee Health & Benefits Account Associate, you will: Client Support: Assist in managing client relationships by responding to inquiries, providing information on health and benefits plans, and addressing any issues that arise. Account Management: Support the Client Manager in the administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives. Data Management: Maintain accurate client records and documentation, including enrollment forms, plan summaries, and compliance materials. Reporting: Prepare and analyze reports related to employee benefits utilization, claims, and trends to assist in strategic planning and decision-making. Compliance: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements. Communication: Facilitate communication between clients, insurance carriers, and internal teams to ensure smooth operations and timely resolution of issues. Training and Education: Assist in the development and delivery of employee training sessions on benefits programs and changes. Project Support: Participate in special projects related to employee benefits, including open enrollment, plan renewals, and vendor management. Administrative Support: Assist with gathering appropriate client information for marketing and implementing new and renewal business, creating spreadsheets and presentations for prospect/renewal meetings, preparing enrollment guides/packets for on-site enrollment meetings, and handling routine plan administration tasks (e.g., new enrollees, changes, and terminations). Problem Resolution: Assist with any claim and plan administration problems/issues and basic correspondence with clients and companies once the agent license is obtained. File Management: Conduct filing, file set-up, and file maintenance in Agency Management and Imaging Systems

Requirements

Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
Previous experience in employee benefits, insurance, or account management is a plus.
Strong organizational skills and attention to detail.
Excellent written, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Ability to work independently and as part of a team.
Knowledge of health and benefits regulations is a plus.
Ability to research and analyze problems independently.
Must have Life & Health license or obtain within 90 days of employment
A shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.

Responsibilities

Assist in managing client relationships by responding to inquiries, providing information on health and benefits plans, and addressing any issues that arise.
Support the Client Manager in the administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
Maintain accurate client records and documentation, including enrollment forms, plan summaries, and compliance materials.
Prepare and analyze reports related to employee benefits utilization, claims, and trends to assist in strategic planning and decision-making.
Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
Facilitate communication between clients, insurance carriers, and internal teams to ensure smooth operations and timely resolution of issues.
Assist in the development and delivery of employee training sessions on benefits programs and changes.
Participate in special projects related to employee benefits, including open enrollment, plan renewals, and vendor management.
Assist with gathering appropriate client information for marketing and implementing new and renewal business, creating spreadsheets and presentations for prospect/renewal meetings, preparing enrollment guides/packets for on-site enrollment meetings, and handling routine plan administration tasks (e.g., new enrollees, changes, and terminations).
Assist with any claim and plan administration problems/issues and basic correspondence with clients and companies once the agent license is obtained.
Conduct filing, file set-up, and file maintenance in Agency Management and Imaging Systems