Employee Experience Specialist

AskBio•Durham, NC

1d•Hybrid

About The Position

AskBio Inc., a wholly owned and independently operated subsidiary of Bayer AG, is a fully integrated gene therapy company dedicated to developing life-saving medicines and changing lives. The company maintains a portfolio of clinical programs across a range of neuromuscular, central nervous system, cardiovascular, and metabolic disease indications with a clinical-stage pipeline that includes investigational therapeutics for congestive heart failure, limb-girdle muscular dystrophy, multiple system atrophy, Parkinson’s disease, and Pompe disease. AskBio’s gene therapy platform includes Pro10™, an industry-leading proprietary cell line manufacturing process, and an extensive array of capsids and promoters. With global headquarters in Research Triangle Park, North Carolina, and European headquarters in Edinburgh, Scotland, the company has generated hundreds of proprietary capsids and promoters, several of which have entered pre-clinical and clinical testing. Our vision: Pioneering science to create transformative molecular medicines. Our mission: Lead innovative science and drive clinical outcomes to transform people's lives. Our principles: Advance innovative science by pushing boundaries. Bring transformative therapeutics to patients in need. Provide an environment for employees to reach their fullest potential. Our values: Be a Pioneer. We are not afraid of the impossible and to innovate to make gene therapies accessible to those in need. Cultivate Collaboration. Strive to be the best teammate, actively listen, openly communicate, and embrace diverse points of view. Embrace Responsibility. We are humbled by the enormity of our mission. We hold a relentless commitment to advance science and clinical outcomes for our patients, families, and caregivers. Raise the Bar. Continuously drive improvements and efficiencies. Seek and provide constructive feedback. Have a bias for learning and action. Act with Uncompromising Integrity. Be honest, transparent, and committed to doing what’s right in every situation. Make clear commitments and follow through. About the role: The Employee Experience Specialist serves as the first line of employee support for People & Culture-related inquiries. In this role, you will own the employee relationship as the primary contact for all employee/customer inquiries concerning People & Culture processes and provide timely, consistent, and accurate resolution or escalation as necessary. This hybrid position will be office-based in RTP, NC and will report to the Director, People Technology & Operations.

Requirements

Bachelor’s degree in a related field with 1+ year of relevant Human Resource Experience OR High school diploma with 2+ years of relevant Human Resource experience, including military service
Proficiency with case management/ticketing systems (Workday Help preferred), HR information systems (Workday preferred), and Microsoft SharePoint.
Intellectual inquisitiveness and a desire to learn.
Ability to interpret and explain processes in a clear, respectful, and helpful manner.
High level of accuracy, attention to detail, and discretion.
Communicate effectively and utilize interpersonal and organizational skills to build strong partnerships.
Strong sense of urgency and the ability to prioritize effectively in order to meet deadlines.
Growth mindset and a desire to develop new and improve existing systems and processes.

Responsibilities

Review all incoming Workday Help cases and assign to the appropriate resource for resolution (including yourself) depending on the complexity of the request/inquiry.
Create cases for inquiries coming through the People & Culture email inbox, Microsoft Teams, or other avenues as needed.
Interact with employees via email, Teams chat, video calls, or in person to provide timely and accurate resolution for employee self-service (Tier 0) and Tier 1 inquiries submitted through Workday Help or received in the People & Culture inbox, and track activity in the associated case.
Escalate Tier 2 or 3 inquiries to appropriate specialist-level resources as needed.
Execute Workday transactions supporting employee lifecycle events, including one-time payments, I-9 verification, job changes, and benefits enrollments, ensuring accuracy and compliance.
Maintain and continuously improve Workday Help articles (How-To guides) intended to provide self-service guidance for People & Culture-related activities and create new content as processes evolve.
Maintain and continuously improve the Workday Help infrastructure, including managing and updating service teams and case categories to ensure efficient case routing and resolution.
Create and maintain Workday Journeys to guide employees through critical points in the employee lifecycle (e.g., onboarding, internal transfers, leaves of absence, and offboarding), ensuring an intuitive, consistent experience.
Identify additional employee support needs or process improvements and work with other People & Culture team members to develop FAQs, create knowledge base articles, update intranet sites, and initiate projects for improvements as needed.
Support People & Culture and business leaders’ reporting requests, generating one-time reports for delivery or working with People & Culture Technology to schedule recurring reports as needed to satisfy request needs.
Perform routine audits of People & Culture data to ensure accuracy. Work with appropriate specialists to resolve any inaccuracies identified.
Update non-integrated P&C systems with new users and changes for existing users weekly
Assist with People & Culture projects as needed.