Employee Experience Specialist, Global Customer Care (US Remote)

First Advantage • Vinings, GA

38d • $60,000 - $75,000 • Remote

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a dynamic and motivated Employee Experience Specialist, Global Customer Care, to join our Customer Care team. In this pivotal role, you will facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness. The ideal candidate will have a passion for fostering a positive workplace culture and possess strong communication skills to effectively convey key messages across various organizational levels.

Requirements

• Education: High school diploma or equivalent required; additional education in communications, marketing, or a related field is a plus.
• Experience: Minimum of 2 years of experience in communications, employee engagement, leadership or a related field.
• Technical Proficiency: Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create professional documents and presentations.
• Communication Skills: Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Team Collaboration: Proven ability to work collaboratively in a team environment and build relationships with stakeholders at all levels.
• Problem-Solving: A proactive approach to problem-solving and a passion for enhancing employee engagement and communication strategies.
• Minimum of a High School Diploma; additional education in communications, marketing, or a related field is preferred.
• 2+ years of experience in communications, employee engagement, leadership or a related field, demonstrating a track record of successful initiatives.
• Experience in managing engagement initiatives and communications within a corporate or organizational setting, showcasing the ability to drive positive employee experiences.
• All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.
• Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required.
• Scheduled hours will be 8am – 5pm EST (Mon-Fri).

Responsibilities

• Facilitate Engagement Activities: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction.
• Manage and Optimize Employee Engagement Platform: Partner with cross-functional stakeholders to successfully implement, maintain, and continuously improve the Employee Engagement Platform (e.g., Amplifai), ensuring alignment with organizational goals and delivering a seamless user experience.
• Cross-Functional Collaboration: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives.
• Generate Impactful Communications: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team.
• Communications Calendar Management: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization.
• Feedback and Improvement: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements.
• Reporting: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees