Employee Experience Project Manager (Special Duty or TLT)

King County (WA)•Seattle, WA

32d•Hybrid

About The Position

This recruitment will be used to fill one (1) Term-Limited Temporary/Special Duty position. The duration of the assignment is anticipated to be 12 months. The Career and Culture Division (CCD) within the Department of Human Resources (DHR) seeks an innovative and visionary Employee Experience Project Manager (Project/Program Manager III) to join the Employee Experience team. Reporting to the Employee Experience Program Manager, the Employee Experience Project Manager will support the execution of Employee Experience initiatives across King County. This individual will support the planning, deployment, and communications related to employee surveys, as well as provide support and consultation to key collaborators as needed. As a collaborative partner, you will work closely with CCD leaders, Employee Experience Champions, and leaders throughout the county organization to support the development and deployment of employee experience strategies, including the annual employee engagement survey. From developing and delivering employee engagement training, leading employee engagement action planning, and consulting with managers and teams across the organization, you'll be part of a team cultivating a King County workplace where all employees have the opportunity to thrive.

Requirements

An agile learner with a growth mindset, comfortable navigating between analytical, strategic and creative thinking. Able to quickly understand diverse business functions and services and apply that knowledge to strategies, products, and solutions.
A proactive short- and long-term planner adept at managing the full cycle of multiple annual projects-anticipating deadlines and needs, setting priorities, and continuously refining solutions to meet goals.
Skilled in designing and delivering trainings and workshops across technical and leadership topics for a variety of audiences. Adept at adapting methodologies to learner needs and applying adult-learning best practices to tools, curricula, and workshops.
Skilled in facilitating meetings via online platforms (Teams), in-person and hybrid.
Experienced in developing and delivering presentations to a variety of audiences, including high level leaders, with the ability to tailor content and style to audience needs and program priorities. Able to distill complex or high-volume information into clear, relevant key points for the audience.
Capable of developing enterprise-wide communication strategies and creating tools and products to support effective implementation.
Skilled in project planning, including developing and tracking KPI's.
Highly organized, with the ability to manage a high volume of information and document transparently in a way that allows for easy knowledge sharing.
Able to manage multiple competing priorities and adapt to evolving needs.
Comfortable operating in environments with ambiguity.
Able to work as part of a highly collaborative hybrid team that maintains a high degree of transparency on work.
Skilled at achieving results through influence, even without formal supervisory authority.
Able to build and maintain effective working relationships with individuals from diverse backgrounds, roles, and organizational levels-including leadership, internal teams, and external partners-while fostering collaboration and mutual success.
Proficient in Microsoft Office tools, including Excel, Word, Teams (full calendar functionality), Outlook, MS Planner, PowerPoint, and SharePoint to manage projects, daily work, and strategic initiatives.
Comfortable working with large Excel spreadsheets to organize, sort, and filter information and data.
Experienced in using visual management tools such as MS Planner to track and communicate work.
Knowledgeable in change management practices.

Nice To Haves

Knowledge and understanding of King County and its initiatives and priorities, with the ability to apply them effectively to projects and programs.
Skilled in using Qualtrics to design, administer, and analyze surveys is highly desirable.
Proficiency in using Canva to create visual materials and communications products.
Knowledge of continuous improvement practices and tools.
Skilled in managing change and applying change-management principles and practices to enterprise-scaled projects.
Previous experience in a highly unionized government environment.

Responsibilities

Advance the organization's understanding of employee engagement, its impact on business outcomes, key performance indicators, and the county's ability to meet customer needs internally and externally.
Proactively plan for the full cycle of multiple projects, anticipating deadlines and resource needs, setting priorities, refining solutions and continuously improving processes, tools, and deliverables.
Collaborate in the development of employee experience projects including large-scale surveys.
Develop, promote, and provide training on a variety of employee experience projects and initiatives including engagement action planning. This includes developing content and scripts for facilitator led workshops and recorded trainings, and developing and maintaining resources and tools to support learning.
Facilitate in-person, remote, and hybrid meetings, including but not limited to employee engagement champions meetings and service request intake meetings.
In partnership with others, design and execute communication and change management strategies to support successful rollouts of new employe experience projects and initiatives.
Develop and maintain communication tools, templates, and messaging to support engagement projects
Develop toolkits, guidance documents and other resources, including technical instructions for preparation and use of large data sets, for use by engagement champions, leaders, and departmental staff.
Lead or contribute to continuous improvement efforts to enhance program effectiveness and operational efficiency.
Use HR data and analytics to identify trends, measure program effectiveness, and provide actionable insights for decision-making.
Build positive relationships with partners and collaborators, within the department and across the enterprise, representing the employee experience team and its initiatives.
Use a variety of technologies and platforms to support daily operations, including the MS Office Suite, SharePoint, Teams and Canva. Manage large sets of highly sensitive data, utilizing queries to pull data based on various conditions, and clean data for survey participant loading.
Perform other job duties as assigned.

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs